Full Transcripts
Complete conversation transcripts with speaker labels, timestamps, and automatic punctuation.
.// Call Analytics
Turn every conversation into actionable intelligence.
Automatic transcription, sentiment analysis, custom data extraction, and real-time dashboards. Every call generates structured insights that flow directly into your business systems.
.// Automatic Data Capture
Every call becomes a data source.
The moment a call ends, assistents automatically captures transcripts, generates summaries, saves recordings, and extracts custom data. No manual work. No lost insights.
AI-Generated Summaries
One-sentence to multi-paragraph summaries auto-generated after every call.
Call Recordings
Audio recordings with GDPR-compliant consent tracking and retention policies.
Custom Data Extraction
Extract names, emails, order IDs, account numbers, or any custom field you define.
.// Post-Call Intelligence
AI-powered insights from every conversation.
Sentiment detection. Intent classification. Lead scoring from conversation content. Custom field extraction. Automated tagging. Outcome categorization. Transform raw conversations into structured business signals.
Sentiment Analysis
Real-time sentiment detection across the call. Identify positive, negative, and neutral moments.
Intent Classification
Auto-classify calls by intent (sales, support, complaint, inquiry, etc.).
Lead Scoring
Automatically score leads based on conversation content, tone, and engagement signals.
Custom Field Extraction
Define extraction rules for custom business fields. Auto-populate forms and CRM.
Automated Tagging
Assign tags based on keywords, topics, or custom logic. Route to the right team.
Outcome Categorization
Track outcomes: resolved, escalated, callback, no-decision, etc. for performance analysis.
.// Dashboard Analytics
See campaign performance and trends in real time.
Multi-dimensional dashboards track campaign performance, agent productivity, and trends over time. Drill down into individual calls. Export to CSV or connect to your BI tools via API.
Campaign Performance
Connect rate, talk time, duration distribution, and outcome breakdown by campaign.
Agent Performance
Compare agents by calls handled, average duration, resolution rate, and customer satisfaction.
Trend Analysis
Track call volume, sentiment trends, and outcome patterns over time.
Export to CSV/API
Export any metric to CSV or access via API for custom reporting and BI tools.
.// Real-Time Integration
Push call data to any system instantly.
Webhooks deliver call data the moment it’s processed. Pre-built integrations for Salesforce, HubSpot, Jira, Zendesk, Slack, and Teams. Or build custom workflows with our API.
CRM Updates
Push call data to Salesforce, HubSpot, or Pipedrive after every call. Auto-create contacts.
Ticket Creation
Auto-create support tickets in Jira, Zendesk, or ServiceNow on escalation.
Slack Notifications
Send alerts to Slack or Teams on specific keywords, sentiment, or call outcomes.
Custom Webhooks
POST call data to your own API. Payload customization with extracted field mapping.
.// Scale and Speed
Instant intelligence at scale.
100%
Calls Transcribed
< 2 min
Post-Call Processing
50+
Extractable Data Fields
Real-time
Dashboard Updates
.// How Companies Use It
Every team gets insights from their conversations.
Sales Teams
Auto-score leads by engagement, extract prospect details, and route warm leads to closers.
Support Teams
Track resolution rate, identify escalation triggers, and measure customer satisfaction.
Operations
Monitor call quality, compliance adherence, and agent performance. Spot trends in real time.
Ready to unlock call intelligence?
See how your calls transform into actionable insights. Request a demo and we’ll show you analytics in action on your use case.