.// Retail

AI agents that scale omnichannel retail without scaling headcount.

Q: How does AI improve the retail customer experience?

AI agents deliver personalized omnichannel support across web, mobile, in-store, and voice channels. They access customer history, order status, inventory data, and loyalty information in real time to resolve issues instantly and drive 34% higher conversion rates.

Q: Can AI agents manage inventory across multiple stores?

Yes. Inventory intelligence agents monitor stock levels across 700+ stores in real time, predict demand by location, trigger automatic replenishment, and optimize allocation — reducing stockouts while minimizing overstock and carrying costs.

Q: How does AI help with demand forecasting?

AI agents analyze historical sales data, seasonal patterns, weather data, promotions, and market trends to generate accurate demand forecasts. They continuously learn from actual results and adjust predictions, improving forecast accuracy over traditional methods.

Q: Can AI agents integrate with our POS and e-commerce platform?

Yes. assistents connects with Shopify, Magento, Salesforce Commerce, Square, and major POS systems through 58+ pre-built retail connectors. Agents access real-time transaction data, inventory levels, and customer profiles across all channels.

Q: What ROI can retailers expect from AI agents?

Retailers typically see 34% higher conversion rates, 92% customer satisfaction scores, and significant labor savings on customer support and inventory management. Most organizations achieve full ROI within 6 weeks of deployment.

Deploy agents across your entire retail footprint to automate customer service, optimize inventory, forecast demand, and run store operations. Unified experience across every channel and location — without manual intervention.

See Retail Demo Explore the Platform

Omnichannel CXInventory IntelligenceDemand ForecastingStore OperationsLoss PreventionRevenue Analytics

34%

Higher conversion

700+

Stores managed

92%

Customer satisfaction

<3 wks

To production

.// Omnichannel Retail Execution

From customer touchpoint to fulfillment in real time.

Agents ingest data from POS terminals, e-commerce platforms, mobile apps, and social channels, then unify customer profiles, optimize inventory allocation, personalize recommendations, and orchestrate fulfillment. Full lifecycle coverage from first click to last-mile delivery.

AI agents for retail are autonomous systems that unify customer experience across channels, optimize inventory positioning and demand forecasting, personalize engagement at scale, and manage store operations. They connect to POS, e-commerce, WMS, CRM, and analytics platforms to maintain continuous operational visibility across physical stores and digital channels.

Omnichannel Retail Pipeline · Active

Customer Touchpoints

POS, web, mobile, social

Active

Context Engine

Unified customer & inventory data

Active

Retail Intelligence

Demand, personalization, pricing

Active

Execute & Orchestrate

Fulfill, engage, promote

Active

Commerce Outputs

Revenue, NPS, inventory turns

Active

.// Channel Performance Analytics

Omnichannel performance and customer satisfaction at a glance.

Agents aggregate revenue, conversion, and NPS data across every sales channel — breaking down in-store, e-commerce, mobile, social, and marketplace performance to surface optimization opportunities and drive unified commerce strategy.

Channels Active: 5

Total Revenue: $17.3M

Blended Conv: 2.9%

Channel

Revenue

Conv

AOV

NPS

Trend

In-Store

$8.2M

3.4%

$67

High

E-commerce

$4.1M

2.8%

$89

High

Mobile App

$2.3M

2.1%

$54

Medium

Social

$0.9M

1.4%

$42

Medium

Marketplace

$1.8M

1.9%

$63

—

N/A

.// Use Cases

What you can automate across retail operations.

From omnichannel support to demand intelligence — see how AI agents solve real problems across stores, e-commerce, and supply chain.

View all retail use cases

Customer Service Automation

Deploy AI agents that resolve tier-1 support requests end-to-end — across chat, email, and messaging channels — with full context from your CRM, knowledge base, and order history.

Conversational AgentsVoice AI

Employee IT & HR Helpdesk

Automate internal support for IT tickets, HR policy questions, benefits inquiries, and onboarding tasks. Agents pull answers from internal wikis and escalate to the right team when needed.

Conversational Agents

Intelligent Lead Qualification

AI agents engage inbound leads in real time, qualify them against your ICP criteria, enrich contact data, and route high-intent prospects to the right rep — before they bounce.

Conversational AgentsAgentic BI

Voice-Powered Customer Support

Replace legacy IVR trees with natural voice agents that resolve calls end-to-end. Sub-200ms latency, real-time sentiment detection, and seamless handoff to human agents when needed.

Voice AIConversational Agents

Voice-Based Order Tracking

Customers call and get real-time updates on shipments, delivery windows, and returns — no hold queues, no transfers. Voice agents pull live data from your OMS and logistics platforms.

Voice AI

Automated Invoice Processing

Extract line items, PO numbers, and payment terms from invoices in 90+ formats. Auto-match against purchase orders, flag discrepancies, and route for approval — 85% straight-through processing.

Document AIAgentic BI

.// Retail Intelligence Architecture

Every commerce decision passes through governed execution.

Full audit trail. Privacy controls enforced. Agents operate under retail governance that operations leaders and compliance teams trust.

Retail Intelligence Pipeline · Active

POS & E-commerce

Shopify, Salesforce, Oracle

Context Engine

Unified commerce data model

AI Operations

Predict, personalize, optimize

Governance Layer

Privacy, pricing, compliance

Retail Outputs

Revenue, CX, dashboards

Retail agent architecture with POS integration and inventory controls

Customer Experience

Omnichannel service
Personalized recommendations
Loyalty optimization
Voice & chat support

Inventory & Supply Chain

Demand forecasting
Replenishment optimization
Allocation planning
Shrinkage prevention

Store Operations

Workforce scheduling
Planogram optimization
Traffic analysis
Loss prevention

Revenue Intelligence

Pricing optimization
Promotion effectiveness
Basket analysis
Channel attribution

Higher conversion

34%

Stores managed

700+

Response time

<500ms

Uptime SLA

99.9%

.// Retail Integration Ecosystem

Connect to your entire commerce technology stack.

Assistents integrates with POS, e-commerce, inventory, and CRM platforms. Agents build a unified commerce view using our Context Engine.

Systems: 58+

Categories: 6

Sync: Bidirectional

Frequently Asked Questions

How does AI improve the retail customer experience?

AI agents deliver personalized omnichannel support across web, mobile, in-store, and voice channels. They access customer history, order status, inventory data, and loyalty information in real time to resolve issues instantly and drive 34% higher conversion rates.

Can AI agents manage inventory across multiple stores?

Yes. Inventory intelligence agents monitor stock levels across 700+ stores in real time, predict demand by location, trigger automatic replenishment, and optimize allocation — reducing stockouts while minimizing overstock and carrying costs.

How does AI help with demand forecasting?

AI agents analyze historical sales data, seasonal patterns, weather data, promotions, and market trends to generate accurate demand forecasts. They continuously learn from actual results and adjust predictions, improving forecast accuracy over traditional methods.

Can AI agents integrate with our POS and e-commerce platform?

Yes. assistents connects with Shopify, Magento, Salesforce Commerce, Square, and major POS systems through 58+ pre-built retail connectors. Agents access real-time transaction data, inventory levels, and customer profiles across all channels.

What ROI can retailers expect from AI agents?

Retailers typically see 34% higher conversion rates, 92% customer satisfaction scores, and significant labor savings on customer support and inventory management. Most organizations achieve full ROI within 6 weeks of deployment.

.// Get Started

In production in 3 weeks.

Start with omnichannel CX, inventory intelligence, or store operations. We'll connect to your systems, enforce your governance controls, and deliver measurable outcomes in weeks.

Schedule a Demo View Pricing

See the Retail Demo

Watch agents handle omnichannel service, optimize inventory, and run store ops across 700+ locations.

Schedule demo

Connect your retail ecosystem

Explore how assistents integrates with POS, e-commerce, inventory, and CRM platforms across your operations.

See integrations

Voice AI for Retail

Deploy voice agents for customer service, order status, and in-store support across every channel.

Explore Voice AI

Agentic BI for Retail Analytics

Natural-language queries on sales, inventory, and store performance data. Real-time insights across 500+ locations.

Explore BI agents