SHEET 01RetailOMNICHANNEL

AI agents that scale omnichannel retail without scaling headcount.

Q: How does AI improve the retail customer experience?

AI agents deliver personalized omnichannel support across web, mobile, in-store, and voice channels. They access customer history, order status, inventory data, and loyalty information in real time to resolve issues instantly and drive 34% higher conversion rates.

Q: Can AI agents manage inventory across multiple stores?

Yes. Inventory intelligence agents monitor stock levels across 700+ stores in real time, predict demand by location, trigger automatic replenishment, and optimize allocation — reducing stockouts while minimizing overstock and carrying costs.

Q: How does AI help with demand forecasting?

AI agents analyze historical sales data, seasonal patterns, weather data, promotions, and market trends to generate accurate demand forecasts. They continuously learn from actual results and adjust predictions, improving forecast accuracy over traditional methods.

Q: Can AI agents integrate with our POS and e-commerce platform?

Yes. assistents connects with Shopify, Magento, Salesforce Commerce, Square, and major POS systems through 58+ pre-built retail connectors. Agents access real-time transaction data, inventory levels, and customer profiles across all channels.

Q: What ROI can retailers expect from AI agents?

Retailers typically see 34% higher conversion rates, 92% customer satisfaction scores, and significant labor savings on customer support and inventory management. Most organizations achieve full ROI within 6 weeks of deployment.

Deploy agents across your entire retail footprint to automate customer service, optimize inventory, forecast demand, and run store operations. Unified experience across every channel and location, without manual intervention.

See Retail Demo Explore the Platform

Omnichannel CX
Inventory Intelligence
Demand Forecasting
Store Operations
Loss Prevention
Revenue Analytics

34%Higher conversion

700+Stores managed

92%Customer satisfaction

<3 wksTo production

SHEET 02Omnichannel Retail ExecutionLIFECYCLE

From customer touchpoint to fulfillment in real time.

Agents ingest data from POS terminals, e-commerce platforms, mobile apps, and social channels, then unify customer profiles, optimize inventory allocation, personalize recommendations, and orchestrate fulfillment. Full lifecycle coverage from first click to last-mile delivery.

AI Agents for Retail, defined

AI agents for retail are autonomous systems that unify customer experience across channels, optimize inventory positioning and demand forecasting, personalize engagement at scale, and manage store operations. They connect to POS, e-commerce, WMS, CRM, and analytics platforms to maintain continuous operational visibility across physical stores and digital channels.

Omnichannel retail pipelineActive

01Customer Touchpoints

POS, web, mobile, social

02Context Engine

Unified customer & inventory data

03Retail Intelligence

Demand, personalization, pricing

04Execute & Orchestrate

Fulfill, engage, promote

05Commerce Outputs

Revenue, NPS, inventory turns

5 stages $17.3M revenue <500ms response

SHEET 03Channel Performance Analytics5 CHANNELS

Omnichannel performance and customer satisfaction at a glance.

Agents aggregate revenue, conversion, and NPS data across every sales channel, breaking down in-store, e-commerce, mobile, social, and marketplace performance to surface optimization opportunities and drive unified commerce strategy.

Channels Active 5Total Revenue $17.3MBlended Conv 2.9%

ChannelRevenueConvAOVNPSTrend

In-Store$8.2M3.4%$6778High

E-commerce$4.1M2.8%$8982High

Mobile App$2.3M2.1%$5474Medium

Social$0.9M1.4%$4271Medium

Marketplace$1.8M1.9%$63—N/A

$17.3M total 2 high 2 medium 1 N/A

SHEET 04Use CasesRETAIL

What you can automate across retail operations.

From omnichannel support to demand intelligence: see how AI agents solve real problems across stores, e-commerce, and supply chain.

UC-01

Customer Service Automation

Deploy AI agents that resolve tier-1 support requests end-to-end — across chat, email, and messaging channels — with full context from your CRM, knowledge base, and order history.

Conversational AgentsVoice AI

UC-02

Employee IT & HR Helpdesk

Automate internal support for IT tickets, HR policy questions, benefits inquiries, and onboarding tasks. Agents pull answers from internal wikis and escalate to the right team when needed.

Conversational Agents

UC-03

Intelligent Lead Qualification

AI agents engage inbound leads in real time, qualify them against your ICP criteria, enrich contact data, and route high-intent prospects to the right rep — before they bounce.

Conversational AgentsAgentic BI

UC-04

Voice-Powered Customer Support

Replace legacy IVR trees with natural voice agents that resolve calls end-to-end. Sub-200ms latency, real-time sentiment detection, and seamless handoff to human agents when needed.

Voice AIConversational Agents

UC-05

Voice-Based Order Tracking

Customers call and get real-time updates on shipments, delivery windows, and returns — no hold queues, no transfers. Voice agents pull live data from your OMS and logistics platforms.

Voice AI

UC-06

Automated Invoice Processing

Extract line items, PO numbers, and payment terms from invoices in 90+ formats. Auto-match against purchase orders, flag discrepancies, and route for approval — 85% straight-through processing.

Document AIAgentic BI

SHEET 05Retail Intelligence ArchitectureGOVERNED

Every commerce decision passes through governed execution.

Full audit trail. Privacy controls enforced. Agents operate under retail governance that operations leaders and compliance teams trust.

Retail intelligence pipelineActive

01POS & E-commerce

Shopify, Salesforce, Oracle

02Context Engine

Unified commerce data model

03AI Operations

Predict, personalize, optimize

04Governance Layer

Privacy, pricing, compliance

05Retail Outputs

Revenue, CX, dashboards

Customer Experience

Omnichannel service
Personalized recommendations
Loyalty optimization
Voice & chat support

Inventory & Supply Chain

Demand forecasting
Replenishment optimization
Allocation planning
Shrinkage prevention

Store Operations

Workforce scheduling
Planogram optimization
Traffic analysis
Loss prevention

Revenue Intelligence

Pricing optimization
Promotion effectiveness
Basket analysis
Channel attribution

34%Higher conversion

700+Stores managed

<500msResponse time

99.9%Uptime SLA

SHEET 06Retail Integration Ecosystem58+ SYSTEMS

Connect to your entire commerce technology stack.

Assistents integrates with POS, e-commerce, inventory, and CRM platforms. Agents build a unified commerce view using our Context Engine.

Systems 58+Categories 6Sync Bidirectional

CategorySystemsCountSync mode

POS SystemsShopify POS, Square, Oracle MICROS12Bidirectional

E-commerceMagento, Salesforce Commerce, BigCommerce10Bidirectional

InventoryManhattan, Blue Yonder, SAP EWM8Bidirectional

CRM & LoyaltySalesforce, Adobe, Braze11Bidirectional

AnalyticsGoogle Analytics, Amplitude, Mixpanel9Read + Sync

WorkforceUKG/Kronos, Legion, Reflexis8Read-only

58+ pre-built connectors for retail systems. Open APIs for custom integrations. Explore all integrations

SHEET 07Specification NotesFAQ

Frequently Asked Questions

How does AI improve the retail customer experience?

AI agents deliver personalized omnichannel support across web, mobile, in-store, and voice channels. They access customer history, order status, inventory data, and loyalty information in real time to resolve issues instantly and drive 34% higher conversion rates.

Can AI agents manage inventory across multiple stores?

Yes. Inventory intelligence agents monitor stock levels across 700+ stores in real time, predict demand by location, trigger automatic replenishment, and optimize allocation — reducing stockouts while minimizing overstock and carrying costs.

How does AI help with demand forecasting?

AI agents analyze historical sales data, seasonal patterns, weather data, promotions, and market trends to generate accurate demand forecasts. They continuously learn from actual results and adjust predictions, improving forecast accuracy over traditional methods.

Can AI agents integrate with our POS and e-commerce platform?

Yes. assistents connects with Shopify, Magento, Salesforce Commerce, Square, and major POS systems through 58+ pre-built retail connectors. Agents access real-time transaction data, inventory levels, and customer profiles across all channels.

What ROI can retailers expect from AI agents?

Retailers typically see 34% higher conversion rates, 92% customer satisfaction scores, and significant labor savings on customer support and inventory management. Most organizations achieve full ROI within 6 weeks of deployment.

SHEET 08Sign-offREADY

In production in 3 weeks.

Start with omnichannel CX, inventory intelligence, or store operations. We'll connect to your systems, enforce your governance controls, and deliver measurable outcomes in weeks.

Schedule a Demo View Pricing

Audience: Retail · Commerce & store operations
Coverage: 700+ stores · 58+ integrations
Lead time: Systems connect to production · 3 weeks
Sheet: 8 of 8 · Retail

See the Retail Demo

Watch agents handle omnichannel service, optimize inventory, and run store ops across 700+ locations.

Schedule demo

Connect your retail ecosystem

Explore how assistents integrates with POS, e-commerce, inventory, and CRM platforms across your operations.

See integrations

Voice AI for Retail

Deploy voice agents for customer service, order status, and in-store support across every channel.

Explore Voice AI

Agentic BI for Retail Analytics

Natural-language queries on sales, inventory, and store performance data. Real-time insights across 500+ locations.

Explore BI agents