SHEET 01Voice AI PlatformLIVE

Natural voice agents that listen, understand, and act.

Q: What is enterprise voice AI?

Enterprise voice AI goes beyond basic IVR or speech-to-text. assistents Voice AI agents listen in real time, understand intent and context, take governed actions across enterprise systems, and hand off to humans when needed — all with sub-300ms latency.

Q: How does voice AI handle multiple languages?

assistents Voice AI supports 40+ languages with automatic language detection. Callers can switch languages mid-conversation, and the agent adapts in real time without restarting the interaction.

Q: Can voice agents take actions during a call?

Yes. Voice agents can update CRM records, schedule appointments, process orders, check inventory, create tickets, and execute multi-step workflows while the caller is still on the line — all with permission checks and audit trails.

Q: What happens when a voice agent can't handle a request?

The platform includes intelligent human handoff with configurable escalation triggers. When confidence drops below your threshold or a policy rule requires human approval, the agent transfers the call with full conversation context so the agent picks up seamlessly.

Q: How many concurrent calls can voice AI handle?

assistents Voice AI supports 10,000+ concurrent calls with 99.9% uptime. The platform scales elastically based on demand, so you never need to worry about capacity planning during peak periods.

Enterprise voice AI that handles inbound and outbound calls with sub-300ms latency, natural conversation, and real-time action execution, powered by the assistents platform.

Request a Demo Explore Voice Library

Inbound & Outbound
Sub-300ms Latency
40+ Languages
Real-time Actions
Human Handoff
Enterprise Grade

<300msResponse latency

10,000+Concurrent calls

99.9%Platform uptime

SHEET 02How It Works<300MS

Three-step voice intelligence pipeline

assistents orchestrates speech-to-text, LLM reasoning, and text-to-speech in under 300ms for natural, real-time conversations that sound human.

Real-time voice pipelineActive

Listen

Speech-to-text converts caller voice to text in real time. Supports multiple providers and custom models for maximum accuracy.

Deepgram
Azure
Whisper

Think

LLM processes context, intent, and generates intelligent response. Works with leading foundation models or self-hosted.

GPT-4
Claude
Gemini

Speak

Text-to-speech delivers natural voice response with minimal latency. Choose from premium voice providers or custom synthesis.

ElevenLabs
Cartesia
Azure TTS

Speech-to-text LLM reasoning Text-to-speech p99 <300ms

SHEET 03Voice Agent LibraryVA-01..08

Pre-built agents for every use case

Deploy pre-configured voice agents in minutes. Each template comes with domain knowledge, best-practice prompts, and compliance guardrails.

SupportSalesOperationsInternal

VA-01

Customer Support Agent

24/7 inbound call handling, FAQ resolution, ticket creation

VA-02

Lead Qualification Agent

Screen inbound leads, qualify interest, schedule meetings

VA-03

Cart Recovery Agent

Contact customers with abandoned carts, recover revenue

VA-04

Appointment Booking Agent

Schedule, reschedule, confirm appointments automatically

VA-05

Recruitment Screening Agent

Screen candidates, conduct initial interviews at scale

VA-06

Collections & Reminders Agent

Payment reminders, EMI follow-ups, compliance-friendly

VA-07

Survey & Feedback Agent

NPS surveys, post-purchase feedback, market research

VA-08

Front Desk Agent

Reception, call routing, basic inquiry handling

SHEET 04Developer ExperienceNO-CODE / API

Built for developers, easy for everyone

No-code builder for rapid testing and deployment. Powerful APIs for custom integrations and enterprise workflows.

Path A

No-Code Builder

Schedule a Demo
See the voice agent builder in action with a guided walkthrough
Configure Your Agent
Select template, customize voice, add knowledge base links
Click to Call
Test live in seconds. Deploy to production when ready

Schedule a Demo

Path B

Developer APIs

Trigger a voice agent in seconds:

curl -X POST https://api.assistents.ai/voice/call \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "agent_id": "support_agent_123",
    "phone_number": "+1234567890",
    "context": {
      "customer_id": "cust_456",
      "account_type": "premium"
    }
  }'

Response includes call ID, status, and real-time event webhook for transcription and action tracking.

Get API Docs

SHEET 05CapabilitiesCAP-01..10

Features that power enterprise voice

Engineered for production: scale, reliability, compliance, and integration with your enterprise stack.

CAP-01

Bulk Calling at Scale

Run campaigns with thousands of simultaneous AI calls

CAP-02

Custom API Triggers

Call external APIs in real-time during live conversations

CAP-03

Human-in-the-Loop

Transfer to human agents instantly when needed

CAP-04

Workflow Integration

Native integration with Zapier, Make.com, n8n, and 300+ systems

CAP-05

Sub-300ms Latency

Natural conversation with minimal delay between speaker turns

CAP-06

Knowledge Base (RAG)

Agents reference your docs, FAQs, and knowledge base live

CAP-07

Call Analytics

Transcripts, recordings, sentiment analysis, and custom data extraction

CAP-08

Enterprise Telephony

Twilio, Plivo, SIP trunks, or bring your own carrier

CAP-09

Voice Cloning

Custom branded voices that match your company identity

CAP-10

Guardrails & Compliance

TCPA compliance, call recording consent, PII redaction

SHEET 06Enterprise ScaleMEASURED

Voice AI at scale without compromise

Tested in production with billions of minutes of voice conversations. Proven reliability across industries and geographies.

<300msResponse latency

10,000+Concurrent calls per second

40+Languages supported globally

99%Platform uptime SLA

Built on assistents' proven infrastructure that powers enterprise deployments across financial services, healthcare, e-commerce, and beyond. Sub-300ms latency ensures natural conversation flow. 99.9% uptime SLA with redundant infrastructure across multiple cloud regions.

SHEET 07By IndustryFIELD DATA

Voice agents transforming customer engagement

See how enterprises across industries deploy voice AI to reduce costs, improve customer experience, and scale operations.

IND-01

E-Commerce

32% avg handle time reduction

Cart recovery, order status, returns

IND-02

Healthcare

68% call deflection rate

Patient scheduling, Rx reminders, triage

IND-03

Financial Services

45% faster claim processing

KYC verification, fraud alerts, collections

IND-04

Real Estate

3x showing bookings

Property tours, tenant support

IND-05

Education

52% enrollment conversion

Admission calls, student support

IND-06

Recruitment

78% screen rate improvement

Candidate screening, interview scheduling

SHEET 08IntegrationEXPLODED

Connect to your entire tech stack

Voice agents integrate natively with your CRM, ticketing systems, knowledge bases, and business intelligence platforms.

Channels

Phone, SIP, WebRTC

Voice AI

Core agent engine

Actions

APIs, CRM, workflows

Data

Logs, analytics, BI

Real-time Data Access

Customer history from CRM in-call
Inventory checks before offering products
Policy lookups for compliance-driven conversations
Knowledge base RAG for accurate information

Action Execution

Create support tickets from voice calls
Schedule appointments in calendar systems
Process payments and collect data
Trigger workflows across 300+ platforms

Post-Call Workflows

Send summaries to Slack or email
Log transcripts to CRM automatically
Route escalations to human agents
Trigger downstream automations

SHEET 09Trust & ComplianceGOVERNED

Enterprise-grade security and regulatory compliance

Voice agents are built with compliance baked in. TCPA, GDPR, HIPAA, PCI-DSS, and industry-specific requirements.

SOC 2 Type II
HIPAA
GDPR
PCI-DSS
TCPA

Call Recording & Consent

Automatic consent collection before recording. Encrypted storage with audit logs. Configurable retention policies.

PII & Data Protection

Automatic redaction of sensitive data (SSN, credit cards, etc.). Role-based access to call transcripts. Data residency options.

TCPA Compliance

Do-not-call list verification. Consent management. Automated opt-out handling. Full audit trails for regulatory reporting.

Call Analytics Audit

Complete call logs with timestamps, participant info, and actions taken. Sentiment analysis with tamper-proof records for compliance teams.

Need custom compliance? assistents supports custom guardrails, deployment in your VPC, and direct integration with your security teams. Contact us for enterprise requirements.

SHEET 10Next StepsDAYS NOT MONTHS

Deploy voice agents in days, not months

From first conversation to production deployment with dedicated support and rapid onboarding.

0130 min
Discovery Call
Understand your use case, requirements, and success metrics. Map technical architecture and integration points.

023-5 days
Proof of Concept
Deploy first agent template with your data and integrations. Validate quality and refine prompts.

031-2 weeks
Production Deployment
Launch with compliance guardrails, monitoring, and escalation workflows. Your support team is on-call.

SHEET 11Use CasesUC-01..03

See Voice AI in action.

Explore real-world use cases powered by Voice AI across industries and departments.

UC-01

Customer Service Automation

Deploy AI agents that resolve tier-1 support requests end-to-end — across chat, email, and messaging channels — with full context from your CRM, knowledge base, and order history.

Conversational Agents

UC-02

Tenant & Property Inquiry Management

Handle lease inquiries, maintenance requests, showing schedules, and move-in coordination. Agents respond instantly across chat and voice, pulling from property management systems.

Conversational Agents

UC-03

Voice-Powered Customer Support

Replace legacy IVR trees with natural voice agents that resolve calls end-to-end. Sub-200ms latency, real-time sentiment detection, and seamless handoff to human agents when needed.

Conversational Agents

SHEET 12Specification NotesFAQ

Questions teams ask about voice AI

What is enterprise voice AI?

Enterprise voice AI goes beyond basic IVR or speech-to-text. assistents Voice AI agents listen in real time, understand intent and context, take governed actions across enterprise systems, and hand off to humans when needed — all with sub-300ms latency.

How does voice AI handle multiple languages?

assistents Voice AI supports 40+ languages with automatic language detection. Callers can switch languages mid-conversation, and the agent adapts in real time without restarting the interaction.

Can voice agents take actions during a call?

Yes. Voice agents can update CRM records, schedule appointments, process orders, check inventory, create tickets, and execute multi-step workflows while the caller is still on the line — all with permission checks and audit trails.

What happens when a voice agent can't handle a request?

The platform includes intelligent human handoff with configurable escalation triggers. When confidence drops below your threshold or a policy rule requires human approval, the agent transfers the call with full conversation context so the agent picks up seamlessly.

How many concurrent calls can voice AI handle?

assistents Voice AI supports 10,000+ concurrent calls with 99.9% uptime. The platform scales elastically based on demand, so you never need to worry about capacity planning during peak periods.

SHEET 13Capability PagesPG-01..11