Voice AI for the Enterprise
Connect your AI voice agents directly to your existing phone infrastructure. Not replacing your system—extending it with real-time transcription, action execution, and governed handoff. SIP-native, platform-agnostic, and compliant.
Beyond Basic IVR
Traditional IVR is rigid, menu-driven, and frustrating. Callers navigate nested menus, repeat themselves, and get redirected to the wrong department.
- Fixed decision trees—zero flexibility
- Single-intent routing—"Press 1 for billing, 2 for support"
- No context carryover between transfers
- Callers repeat account details at each step
- Failed transfers waste time and escalate frustration
- Conversational—handles multi-turn dialogue and context switching
- Context-aware—understands account history and caller intent
- Action-capable—executes real changes during the call
- Seamless escalation—human agents inherit full transcript and state
- Natural handoff—no repeat-it-all friction
Integration Architecture
Four pillars of enterprise voice AI: connection, perception, action, and human handoff.
Connect AI voice agents directly to your existing PBX or Unified Communications platform. Compatible with Cisco UCM, Avaya, Mitel, Microsoft Teams, Zoom, RingCentral, and cloud-native carriers like Twilio and Vonage.
Sub-200ms speech-to-text processing delivers natural conversation flow. Agents understand and respond immediately—no awkward delays or misheard input.
During the call, your voice agent books appointments, updates CRM records, processes payments, or retrieves account details. Callers get answers without hold times.
When human judgment is needed, agents seamlessly transfer the caller to your team with full context, transcript, and decision history. No repeat-it-all frustration.
Enterprise Use Cases
Voice AI solves five critical contact center and helpdesk workflows at scale.
Handle 70% of inbound calls without human intervention. Voice agents troubleshoot, reset passwords, check order status, and escalate complex issues with complete context.
Appointment reminders, collections calls, and surveys at scale. Each conversation is personalized, responsive, and compliant with industry regulations.
IT support, HR inquiries, and facility requests via voice. Frontline workers skip typing and email—speak to an AI agent and get instant resolution.
Serve customers in 40+ languages with native-quality voice. One agent, one model, unlimited language pairs—no hiring multilingual teams.
Every call is recorded, transcribed, and auditable. Meet HIPAA, PCI-DSS, SOX, and GDPR requirements with native call-level governance.
Integration Compatibility
Voice AI integrates with the systems you already run. If it has SIP, WebRTC, or API access, we connect.
| Category | Supported Systems |
|---|---|
| IP-PBX | Cisco Unified Communications Manager (UCM), Avaya Communication Manager, Mitel MiContact Center |
| Unified Communications as a Service (UCaaS) | Microsoft Teams, Zoom Phone, RingCentral, 8x8 X Series |
| Contact Center as a Service (CCaaS) | Genesys Cloud, NICE CXone, Five9, Talkdesk |
| Telephony Platforms | Twilio, Vonage Communications API, Bandwidth, OpenVoice |
Don't see your system? We support any platform with SIP trunking, WebRTC APIs, or native voice webhooks. Contact us for custom integration planning.
Enterprise-Grade Voice Intelligence
Operational metrics that prove voice AI delivers at enterprise scale.
Hear Voice AI in Action
Schedule a live demo to see how voice agents integrate with your phone system and handle real support calls.