PIL-01
SIP Trunk Integration
Connect AI voice agents directly to your existing PBX or Unified Communications platform. Compatible with Cisco UCM, Avaya, Mitel, Microsoft Teams, Zoom, RingCentral, and cloud-native carriers like Twilio and Vonage.
SHEET 01Integration GuideVOICE AI
Voice AI for the Enterprise
Connect your AI voice agents directly to your existing phone infrastructure. Not replacing your system, extending it with real-time transcription, action execution, and governed handoff. SIP-native, platform-agnostic, and compliant.
15+Platforms Supported integrations
40+Languages native quality
<200msLatency speech-to-text
99.9%Uptime SLA guaranteed
SHEET 02The Problem With IVRAS-BUILT
Beyond basic IVR
Traditional IVR is rigid, menu-driven, and frustrating. Callers navigate nested menus, repeat themselves, and get redirected to the wrong department.
Traditional IVR
Voice AI
Traditional IVR
Fixed decision trees—zero flexibility
Voice AI
Conversational—handles multi-turn dialogue and context switching
Traditional IVR
Single-intent routing—"Press 1 for billing, 2 for support"
Voice AI
Context-aware—understands account history and caller intent
Traditional IVR
No context carryover between transfers
Voice AI
Action-capable—executes real changes during the call
Traditional IVR
Callers repeat account details at each step
Voice AI
Seamless escalation—human agents inherit full transcript and state
Traditional IVR
Failed transfers waste time and escalate frustration
Voice AI
Natural handoff—no repeat-it-all friction
SHEET 03How It WorksPIL-01..04
Integration architecture
Four pillars of enterprise voice AI: connection, perception, action, and human handoff.
PIL-02
Real-Time Transcription
Sub-200ms speech-to-text processing delivers natural conversation flow. Agents understand and respond immediately—no awkward delays or misheard input.
PIL-03
Action Execution
During the call, your voice agent books appointments, updates CRM records, processes payments, or retrieves account details. Callers get answers without hold times.
PIL-04
Governed Handoff
When human judgment is needed, agents seamlessly transfer the caller to your team with full context, transcript, and decision history. No repeat-it-all frustration.
SHEET 04Real-World ImpactUC-01..05
Enterprise use cases
Voice AI solves five critical contact center and helpdesk workflows at scale.
UC-01
Inbound Support
Handle 70% of inbound calls without human intervention. Voice agents troubleshoot, reset passwords, check order status, and escalate complex issues with complete context.
UC-02
Outbound Campaigns
Appointment reminders, collections calls, and surveys at scale. Each conversation is personalized, responsive, and compliant with industry regulations.
UC-03
Internal Helpdesk
IT support, HR inquiries, and facility requests via voice. Frontline workers skip typing and email—speak to an AI agent and get instant resolution.
UC-04
Multilingual Support
Serve customers in 40+ languages with native-quality voice. One agent, one model, unlimited language pairs—no hiring multilingual teams.
UC-05
Compliance Recording
Every call is recorded, transcribed, and auditable. Meet HIPAA, PCI-DSS, SOX, and GDPR requirements with native call-level governance.
SHEET 05Platform SupportSIP / WEBRTC / API
Integration compatibility
Voice AI integrates with the systems you already run. If it has SIP, WebRTC, or API access, we connect.
CategorySupported Systems
IP-PBX
- Cisco Unified Communications Manager (UCM)
- Avaya Communication Manager
- Mitel MiContact Center
Unified Communications as a Service (UCaaS)
- Microsoft Teams
- Zoom Phone
- RingCentral
- 8x8 X Series
Contact Center as a Service (CCaaS)
- Genesys Cloud
- NICE CXone
- Five9
- Talkdesk
Telephony Platforms
- Twilio
- Vonage Communications API
- Bandwidth
- OpenVoice
Don't see your system? We support any platform with SIP trunking, WebRTC APIs, or native voice webhooks. Contact us for custom integration planning.
SHEET 06PerformanceMEASURED
Enterprise-grade voice intelligence
Operational metrics that prove voice AI delivers at enterprise scale.
70%Call Deflection of inbound calls handled
<200msLatency speech-to-text processing
40+Languages native quality voices
99.9%Uptime SLA guaranteed
SHEET 07Sign-offREADY
Hear Voice AI in action
Schedule a live demo to see how voice agents integrate with your phone system and handle real support calls.
- Audience
- Contact center · Telephony leaders
- Transport
- SIP · WebRTC · Voice API
- Latency
- Speech-to-text under 200ms
- Sheet
- 07 of 07 · Voice AI
Enterprise AI Buyer's Guide
Compare enterprise AI platforms side-by-side with our evaluation framework and vendor scoring matrix.
Read moreHIPAA-Compliant AI Agents
Deploy AI agents that meet HIPAA, HITECH, and SOC 2 requirements with PHI protection and audit trails.
Read moreAI Agent Governance Playbook
Framework for governing autonomous AI agents across compliance, risk, and operational boundaries.
Read more