See the Support Demo
Watch agents automatically triage tickets, retrieve relevant knowledge, resolve issues, and escalate complex cases with full context.
Schedule demo.// Customer Support
AI agents that resolve customer issues faster and improve satisfaction.
Automate ticket triage, knowledge retrieval, resolution, escalation, and CSAT tracking. Production-ready in weeks. 70% auto-resolution. 45% faster MTTR. Enterprise-grade for support leaders and customer success teams.
Ticket AIKnowledge SearchOmnichannelCSAT TrackingEscalation EngineAuto-Resolution
70%
Auto-resolution rate
45%
Faster MTTR
92%
CSAT score
<3 wks
To production
.// Intelligent Ticket Triage
Classify and route tickets in seconds, not hours.
Agents understand ticket sentiment, urgency, and complexity. Route to specialists or auto-resolve common issues immediately. Reduce triage overhead and accelerate first response.
AI agents for customer support are autonomous systems that execute multi-step support operations like ticket triage, issue resolution, knowledge retrieval, and escalation. They connect to your ticketing system, knowledge base, and customer data to drive resolution speed and satisfaction.
Resolution Pipeline · Active
Receive Ticket
Omnichannel intake
Active
Classify & Route
Sentiment + urgency
Active
Search & Resolve
KB search + auto-resolve
Active
Close & Learn
Resolution + CSAT feedback
Active
.// Knowledge-Powered Resolution
Answer customer questions instantly across every channel.
Agents search your documentation, FAQs, and historical tickets to resolve 70% of issues without human involvement. Per-channel metrics track resolution quality in real time.
Channel
Volume
Auto-Resolve
MTTR
CSAT
Chat
1,240
78%
3.2 min
94%
Email
892
65%
2.4 hrs
91%
Voice
483
52%
4.8 min
89%
Social
232
71%
18 min
93%
.// Use Cases
What you can automate across customer support.
From voice support to ticket resolution — see how AI agents transform customer experience across every channel.
Customer Service Automation
Deploy AI agents that resolve tier-1 support requests end-to-end — across chat, email, and messaging channels — with full context from your CRM, knowledge base, and order history.
Conversational AgentsVoice AI
Employee IT & HR Helpdesk
Automate internal support for IT tickets, HR policy questions, benefits inquiries, and onboarding tasks. Agents pull answers from internal wikis and escalate to the right team when needed.
Conversational Agents
Patient Intake & Clinical Triage
Automate patient registration, insurance verification, and symptom-based triage. Agents collect structured intake data, flag high-acuity cases, and route patients to the right care pathway.
Conversational AgentsDocument AI
Student Enrollment & Academic Advising
Guide prospective and current students through enrollment, course selection, financial aid applications, and academic advising — 24/7, across web and mobile channels.
Conversational AgentsDocument AI
Tenant & Property Inquiry Management
Handle lease inquiries, maintenance requests, showing schedules, and move-in coordination. Agents respond instantly across chat and voice, pulling from property management systems.
Conversational AgentsVoice AI
Voice-Powered Customer Support
Replace legacy IVR trees with natural voice agents that resolve calls end-to-end. Sub-200ms latency, real-time sentiment detection, and seamless handoff to human agents when needed.
Voice AIConversational Agents
.// Support Intelligence Architecture
Every ticket passes through intelligent classification.
Full transparency into how issues are triaged, resolved, and escalated. Agents operate under quality controls that support leaders trust.
Support Intelligence Pipeline · Active
Ticketing & CRM
Zendesk, ServiceNow, Freshdesk
Context Engine
Unified customer data model
Intelligence Layer
Classify, sentiment, intent
Resolution Engine
Resolve, escalate, update
Customer Outputs
CSAT, reports, insights
Triage Accuracy
- Sentiment analysis
- Urgency detection
- Category classification
- Routing optimization
Resolution Quality
- KB search accuracy
- Answer relevance
- Context completeness
- Outcome tracking
Escalation Policy
- Threshold policies
- Context handoff
- SLA monitoring
- Severity routing
CSAT Monitoring
- Real-time scoring
- Feedback analysis
- Trend detection
- Quality alerts
Auto-resolution
70%
First response
<45s
CSAT score
92%
Uptime SLA
99.9%
.// Support Integration
Connect to your entire customer support ecosystem.
Assistents integrates with ticketing systems, knowledge bases, CRMs, and communication platforms. Agents build a unified view of customer issues using our Context Engine.
Category
Systems
Count
Sync Mode
Ticketing Platforms
Zendesk, ServiceNow, Freshdesk
12
Bidirectional
Knowledge Base
Confluence, Notion, Help Scout
10
Bidirectional
CRM Systems
Salesforce, HubSpot, Dynamics
8
Bidirectional
Communication
Slack, Teams, Intercom, Drift
16
Read + Sync
Analytics & BI
Tableau, Power BI, Amplitude
14
Read-only
Voice & Telephony
Twilio, Talkdesk, Five9
10
Bidirectional
.// FAQ
Frequently Asked Questions
How does AI handle customer support tickets?
AI agents automatically categorize incoming tickets, search your knowledge base for relevant solutions, draft responses with citations, and resolve routine issues autonomously. Complex cases are escalated to human agents with full context — achieving 70% auto-resolution rates.
Will AI agents replace our support team?
No. AI agents handle routine, repetitive inquiries so your team can focus on complex, high-value interactions. Agents augment your team by providing instant knowledge base access, suggested responses, and automated ticket routing — improving agent productivity and job satisfaction.
How does AI support work across channels?
AI agents provide consistent support across email, chat, phone, social media, and self-service portals. Context carries across channels, so a customer who starts on chat and calls in doesn't have to repeat themselves.
Can AI agents learn from our knowledge base?
Yes. AI agents ingest your knowledge base, SOPs, product documentation, and past ticket resolutions to provide accurate, cited answers. The system continuously learns from new articles and agent corrections to improve response quality.
What impact does AI have on CSAT scores?
Organizations using assistents for customer support see average CSAT scores of 92%, driven by faster response times (45% faster MTTR), consistent answer quality, and 24/7 availability. Customers get accurate answers instantly instead of waiting in queue.
.// Get Started
In production in 3 weeks.
Start with ticket triage, knowledge resolution, or agent assist. We'll connect to your ticketing system, learn your support processes, and deliver measurable outcomes in weeks.
Voice AI for Support
Deploy voice agents that handle inbound support calls with sub-300ms latency, 24/7 availability, and intelligent human handoff.
Explore Voice AIHow assistents compares
See how assistents stacks up against Moveworks, Aisera, and other support automation platforms.
View comparisonsLearn about support governance
Explore how assistents ensures quality and compliance through knowledge review, escalation controls, and customer satisfaction tracking.
See governanceBuild Agents Without Code
Create custom support agents with natural language — no engineering required. Deploy in minutes, iterate instantly.
Read the guide