UC-01Live
Intelligent Ticket Routing
AI classifies incoming tickets and routes them to the best-fit support group.
Connect Freshdesk for ticket management, customer interactions, and support analytics.
Connect Freshdesk events to AI agent workflows with pre-built triggers and actions.
Fires when a new support ticket is opened in Freshdesk.
Triggers when a ticket's priority level is updated.
Fires when a customer responds to a ticket.
Triggers when a ticket exceeds its SLA response or resolution time.
Fires when a ticket is assigned to a support agent.
Opens a new support ticket in Freshdesk.
Sends a reply on an existing ticket.
Changes the status of a ticket.
Adds a private or public note to a ticket.
Routes a ticket to a specific support group.
AI classifies incoming tickets and routes them to the best-fit support group.
Agents draft contextual replies using ticket history and knowledge base articles.
Real-time analysis of response times, resolution rates, and CSAT trends.
Yes. The connector supports both Freshdesk Mint (current) and Classic interfaces.
Yes. Agents can search and suggest solution articles from the Freshdesk knowledge base.
Yes. All custom fields including dropdown, text, checkbox, and dependent fields are supported.
Create AI agents that connect to Freshdesk with natural language — no code required.
Learn moreBuild multi-step workflows that automate actions across Freshdesk and other systems.
Learn moreEnforce permissions, audit trails, and compliance on every agent action in Freshdesk.
Learn moreSchedule a personalized demo to see how assistents’s AI agents integrate with Freshdesk for your organization.