SHEET 01Support & Service IntegrationJSM

Jira Service Management Integration

Connect Jira Service Management for ITSM, request management, and SLA tracking.

Get a demo All integrations
  • Support & Service
  • < 5 min setup
  • Bidirectional, Real-time
  • SOC 2
  • GDPR
Jira Servi…SOURCEDataSYNCAgentGOVERNEDActionsOUT
5Event triggers
5Agent actions
4Data types synced
< 5 minTime to connect
SHEET 02Triggers & ActionsI/O

What you can automate with Jira Service Management

Connect Jira Service Management events to AI agent workflows with pre-built triggers and actions.

IN → Triggers5 events
  • TRG-01

    Request Created

    Fires when a new service request is submitted.

  • TRG-02

    Incident Raised

    Triggers when a new incident is logged.

  • TRG-03

    SLA Breach Warning

    Fires when a request approaches its SLA deadline.

  • TRG-04

    Approval Required

    Triggers when a request needs approval.

  • TRG-05

    Change Approved

    Fires when a change request is approved.

Actions → OUT5 actions
  • ACT-01

    Create Request

    Opens a new service request in JSM.

  • ACT-02

    Transition Request

    Moves a request to a new status.

  • ACT-03

    Add Comment

    Adds a comment to a service request.

  • ACT-04

    Approve Request

    Approves a pending service request.

  • ACT-05

    Assign Agent

    Assigns a request to a specific service agent.

SHEET 03Data SyncedBIDIRECTIONAL

Data types available through this integration

Jira Service Management sync schemaBidirectional, Real-time
DS-01Requests & Incidents
DS-02SLA Data
DS-03Approvals
DS-04Knowledge Base
SHEET 04Use CasesFIELD

How enterprises use Jira Service Management with assistents

UC-01Live

AI Service Desk

Agents resolve common IT requests automatically using JSM knowledge base.

UC-02Live

Incident Management

AI triages and routes incidents based on impact analysis.

UC-03Live

SLA Optimization

Monitor SLA performance and proactively escalate at-risk requests.

SHEET 05Specification NotesFAQ

Questions about the Jira Service Management integration

Does this support JSM Cloud and Data Center?

Yes. The connector supports both Jira Service Management Cloud and Data Center.

Can agents use JSM knowledge base for responses?

Yes. Agents search and suggest knowledge base articles when resolving requests.

Are SLA metrics available to agents?

Yes. Agents can read SLA status, time-to-resolution, and breach data for prioritization.

SHEET 06Related IntegrationsLINKED

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INT-01

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INT-02

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INT-03

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INT-04

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Connect Atlassian Jira for issue tracking, sprint management, and development workflow sync.

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SHEET 07ProductsPRD-01..03

Power your Jira Service Management integration with AI agents

PRD-01

Agent Builder

Create AI agents that connect to Jira Service Management with natural language — no code required.

Learn more
PRD-02

Workflow Builder

Build multi-step workflows that automate actions across Jira Service Management and other systems.

Learn more
PRD-03

Agent Governance

Enforce permissions, audit trails, and compliance on every agent action in Jira Service Management.

Learn more
SHEET 08Sign-offREADY

Ready to connect Jira Service Management?

Schedule a personalized demo to see how assistents’s AI agents integrate with Jira Service Management for your organization.

Get a demo Explore platform
Connector
Jira Service Management
Category
Support & Service
Sync
Bidirectional, Real-time
Setup
< 5 min
Compliance
SOC 2 · GDPR