UC-01Live
AI Service Desk
Agents resolve common IT requests automatically using JSM knowledge base.
Connect Jira Service Management for ITSM, request management, and SLA tracking.
Connect Jira Service Management events to AI agent workflows with pre-built triggers and actions.
Fires when a new service request is submitted.
Triggers when a new incident is logged.
Fires when a request approaches its SLA deadline.
Triggers when a request needs approval.
Fires when a change request is approved.
Opens a new service request in JSM.
Moves a request to a new status.
Adds a comment to a service request.
Approves a pending service request.
Assigns a request to a specific service agent.
Agents resolve common IT requests automatically using JSM knowledge base.
AI triages and routes incidents based on impact analysis.
Monitor SLA performance and proactively escalate at-risk requests.
Yes. The connector supports both Jira Service Management Cloud and Data Center.
Yes. Agents search and suggest knowledge base articles when resolving requests.
Yes. Agents can read SLA status, time-to-resolution, and breach data for prioritization.
Create AI agents that connect to Jira Service Management with natural language — no code required.
Learn moreBuild multi-step workflows that automate actions across Jira Service Management and other systems.
Learn moreEnforce permissions, audit trails, and compliance on every agent action in Jira Service Management.
Learn moreSchedule a personalized demo to see how assistents’s AI agents integrate with Jira Service Management for your organization.