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Jira Service Management Integration

Connect Jira Service Management for ITSM, request management, and SLA tracking.

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Support & Service< 5 min setupBidirectional, Real-timeSOC 2GDPR
.// Triggers & Actions

What you can automate with Jira Service Management.

Connect Jira Service Management events to AI agent workflows with pre-built triggers and actions.

Triggers
Request Created
Fires when a new service request is submitted.
Incident Raised
Triggers when a new incident is logged.
SLA Breach Warning
Fires when a request approaches its SLA deadline.
Approval Required
Triggers when a request needs approval.
Change Approved
Fires when a change request is approved.
Actions
Create Request
Opens a new service request in JSM.
Transition Request
Moves a request to a new status.
Add Comment
Adds a comment to a service request.
Approve Request
Approves a pending service request.
Assign Agent
Assigns a request to a specific service agent.
.// Data Synced

Data types available through this integration.

Requests & Incidents
SLA Data
Approvals
Knowledge Base
.// Use Cases

How enterprises use Jira Service Management with assistents.

AI Service Desk

Agents resolve common IT requests automatically using JSM knowledge base.

Incident Management

AI triages and routes incidents based on impact analysis.

SLA Optimization

Monitor SLA performance and proactively escalate at-risk requests.

.// FAQ

Frequently asked questions.

Does this support JSM Cloud and Data Center?

Yes. The connector supports both Jira Service Management Cloud and Data Center.

Can agents use JSM knowledge base for responses?

Yes. Agents search and suggest knowledge base articles when resolving requests.

Are SLA metrics available to agents?

Yes. Agents can read SLA status, time-to-resolution, and breach data for prioritization.

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.// Products

Power your Jira Service Management integration with AI agents.

Agent Builder

Create AI agents that connect to Jira Service Management with natural language — no code required.

Workflow Builder

Build multi-step workflows that automate actions across Jira Service Management and other systems.

Agent Governance

Enforce permissions, audit trails, and compliance on every agent action in Jira Service Management.

.// Get Started

Ready to connect Jira Service Management?

Schedule a personalized demo to see how assistents’s AI agents integrate with Jira Service Management for your organization.

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