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Zendesk Integration

Integrate Zendesk Support for ticket management, customer conversations, and knowledge base sync.

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Support & Service< 5 min setupBidirectional, Real-timeSOC 2GDPRHIPAA
.// Triggers & Actions

What you can automate with Zendesk.

Connect Zendesk events to AI agent workflows with pre-built triggers and actions.

Triggers
New Ticket Created
Fires when a new support ticket is opened.
Ticket Status Changed
Triggers when a ticket moves to a new status.
Customer Satisfaction Rated
Fires when a CSAT rating is submitted.
SLA Breach Imminent
Triggers when a ticket approaches its SLA deadline.
New Comment Added
Fires when a public or internal comment is added to a ticket.
Actions
Create Ticket
Opens a new support ticket in Zendesk.
Update Ticket Fields
Modifies priority, status, tags, or custom fields.
Add Internal Note
Adds an internal note visible only to agents.
Assign Ticket
Routes a ticket to a specific agent or group.
Resolve Ticket
Marks a ticket as solved with a resolution summary.
.// Data Synced

Data types available through this integration.

Tickets & Comments
Customer Profiles
CSAT Scores
Knowledge Articles
.// Use Cases

How enterprises use Zendesk with assistents.

AI-First Support Triage

Agents classify, prioritize, and route tickets automatically based on content analysis.

Auto-Resolution

Resolve common queries using knowledge base articles without human intervention.

CSAT Improvement

Analyze satisfaction trends and surface actionable insights for support managers.

.// FAQ

Frequently asked questions.

Does this work with Zendesk Suite and Support standalone?

Yes. The connector supports both Zendesk Suite (all products) and standalone Zendesk Support.

Can agents access Zendesk knowledge base articles?

Yes. Agents can search, retrieve, and suggest knowledge base articles during ticket resolution.

Are Zendesk custom fields supported?

Yes. All custom ticket fields and user fields are available for reading and writing.

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.// Products

Power your Zendesk integration with AI agents.

Agent Builder

Create AI agents that connect to Zendesk with natural language — no code required.

Workflow Builder

Build multi-step workflows that automate actions across Zendesk and other systems.

Agent Governance

Enforce permissions, audit trails, and compliance on every agent action in Zendesk.

.// Get Started

Ready to connect Zendesk?

Schedule a personalized demo to see how assistents’s AI agents integrate with Zendesk for your organization.

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