UC-01Live
AI-First Support Triage
Agents classify, prioritize, and route tickets automatically based on content analysis.
Integrate Zendesk Support for ticket management, customer conversations, and knowledge base sync.
Connect Zendesk events to AI agent workflows with pre-built triggers and actions.
Fires when a new support ticket is opened.
Triggers when a ticket moves to a new status.
Fires when a CSAT rating is submitted.
Triggers when a ticket approaches its SLA deadline.
Fires when a public or internal comment is added to a ticket.
Opens a new support ticket in Zendesk.
Modifies priority, status, tags, or custom fields.
Adds an internal note visible only to agents.
Routes a ticket to a specific agent or group.
Marks a ticket as solved with a resolution summary.
Agents classify, prioritize, and route tickets automatically based on content analysis.
Resolve common queries using knowledge base articles without human intervention.
Analyze satisfaction trends and surface actionable insights for support managers.
Yes. The connector supports both Zendesk Suite (all products) and standalone Zendesk Support.
Yes. Agents can search, retrieve, and suggest knowledge base articles during ticket resolution.
Yes. All custom ticket fields and user fields are available for reading and writing.
Create AI agents that connect to Zendesk with natural language — no code required.
Learn moreBuild multi-step workflows that automate actions across Zendesk and other systems.
Learn moreEnforce permissions, audit trails, and compliance on every agent action in Zendesk.
Learn moreSchedule a personalized demo to see how assistents’s AI agents integrate with Zendesk for your organization.