SHEET 01Support & Service IntegrationSN

ServiceNow Integration

Connect ServiceNow ITSM for incident management, change requests, and CMDB data sync.

Get a demo All integrations
  • Support & Service
  • < 10 min setup
  • Bidirectional, Real-time
  • SOC 2
  • GDPR
  • HIPAA
ServiceNowSOURCEDataSYNCAgentGOVERNEDActionsOUT
5Event triggers
5Agent actions
4Data types synced
< 10 minTime to connect
SHEET 02Triggers & ActionsI/O

What you can automate with ServiceNow

Connect ServiceNow events to AI agent workflows with pre-built triggers and actions.

IN → Triggers5 events
  • TRG-01

    Incident Created

    Fires when a new incident is logged in ServiceNow.

  • TRG-02

    Change Request Approved

    Triggers when a change request receives approval.

  • TRG-03

    SLA Breached

    Fires when an incident or request exceeds its SLA.

  • TRG-04

    CI Updated in CMDB

    Triggers when a configuration item is modified.

  • TRG-05

    Knowledge Article Published

    Fires when a new KB article goes live.

Actions → OUT5 actions
  • ACT-01

    Create Incident

    Opens a new incident in ServiceNow.

  • ACT-02

    Update Incident

    Modifies fields on an existing incident record.

  • ACT-03

    Create Change Request

    Initiates a new change request.

  • ACT-04

    Resolve Incident

    Closes an incident with resolution notes.

  • ACT-05

    Query CMDB

    Searches the CMDB for configuration item details.

SHEET 03Data SyncedBIDIRECTIONAL

Data types available through this integration

ServiceNow sync schemaBidirectional, Real-time
DS-01Incidents & Problems
DS-02Change Requests
DS-03CMDB Records
DS-04Knowledge Base
SHEET 04Use CasesFIELD

How enterprises use ServiceNow with assistents

UC-01Live

Intelligent Incident Routing

AI classifies incidents and routes them to the correct assignment group automatically.

UC-02Live

Change Risk Assessment

Agents analyze change requests and predict risk based on CMDB relationships.

UC-03Live

Self-Service IT Support

Employees resolve common IT issues through AI agents connected to ServiceNow KB.

SHEET 05Specification NotesFAQ

Questions about the ServiceNow integration

Which ServiceNow modules are supported?

The connector supports ITSM, CMDB, Knowledge Management, Change Management, and custom applications.

Does it work with ServiceNow scoped applications?

Yes. The integration can interact with scoped applications through ServiceNow's REST API and scripted APIs.

How are ServiceNow ACLs respected?

The connector operates under a dedicated ServiceNow user. All ACL and role restrictions for that user are enforced.

SHEET 06Related IntegrationsLINKED

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INT-02

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INT-03

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Connect Freshdesk for ticket management, customer interactions, and support analytics.

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INT-04

PagerDuty

Integrate PagerDuty for incident management, on-call scheduling, and alert routing.

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SHEET 07ProductsPRD-01..03

Power your ServiceNow integration with AI agents

PRD-01

Agent Builder

Create AI agents that connect to ServiceNow with natural language — no code required.

Learn more
PRD-02

Workflow Builder

Build multi-step workflows that automate actions across ServiceNow and other systems.

Learn more
PRD-03

Agent Governance

Enforce permissions, audit trails, and compliance on every agent action in ServiceNow.

Learn more
SHEET 08Sign-offREADY

Ready to connect ServiceNow?

Schedule a personalized demo to see how assistents’s AI agents integrate with ServiceNow for your organization.

Get a demo Explore platform
Connector
ServiceNow
Category
Support & Service
Sync
Bidirectional, Real-time
Setup
< 10 min
Compliance
SOC 2 · GDPR · HIPAA