UC-01Live
Intelligent Incident Routing
AI classifies incidents and routes them to the correct assignment group automatically.
Connect ServiceNow ITSM for incident management, change requests, and CMDB data sync.
Connect ServiceNow events to AI agent workflows with pre-built triggers and actions.
Fires when a new incident is logged in ServiceNow.
Triggers when a change request receives approval.
Fires when an incident or request exceeds its SLA.
Triggers when a configuration item is modified.
Fires when a new KB article goes live.
Opens a new incident in ServiceNow.
Modifies fields on an existing incident record.
Initiates a new change request.
Closes an incident with resolution notes.
Searches the CMDB for configuration item details.
AI classifies incidents and routes them to the correct assignment group automatically.
Agents analyze change requests and predict risk based on CMDB relationships.
Employees resolve common IT issues through AI agents connected to ServiceNow KB.
The connector supports ITSM, CMDB, Knowledge Management, Change Management, and custom applications.
Yes. The integration can interact with scoped applications through ServiceNow's REST API and scripted APIs.
The connector operates under a dedicated ServiceNow user. All ACL and role restrictions for that user are enforced.
Create AI agents that connect to ServiceNow with natural language — no code required.
Learn moreBuild multi-step workflows that automate actions across ServiceNow and other systems.
Learn moreEnforce permissions, audit trails, and compliance on every agent action in ServiceNow.
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