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ServiceNow Integration

Connect ServiceNow ITSM for incident management, change requests, and CMDB data sync.

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Support & Service< 10 min setupBidirectional, Real-timeSOC 2GDPRHIPAA
.// Triggers & Actions

What you can automate with ServiceNow.

Connect ServiceNow events to AI agent workflows with pre-built triggers and actions.

Triggers
Incident Created
Fires when a new incident is logged in ServiceNow.
Change Request Approved
Triggers when a change request receives approval.
SLA Breached
Fires when an incident or request exceeds its SLA.
CI Updated in CMDB
Triggers when a configuration item is modified.
Knowledge Article Published
Fires when a new KB article goes live.
Actions
Create Incident
Opens a new incident in ServiceNow.
Update Incident
Modifies fields on an existing incident record.
Create Change Request
Initiates a new change request.
Resolve Incident
Closes an incident with resolution notes.
Query CMDB
Searches the CMDB for configuration item details.
.// Data Synced

Data types available through this integration.

Incidents & Problems
Change Requests
CMDB Records
Knowledge Base
.// Use Cases

How enterprises use ServiceNow with assistents.

Intelligent Incident Routing

AI classifies incidents and routes them to the correct assignment group automatically.

Change Risk Assessment

Agents analyze change requests and predict risk based on CMDB relationships.

Self-Service IT Support

Employees resolve common IT issues through AI agents connected to ServiceNow KB.

.// FAQ

Frequently asked questions.

Which ServiceNow modules are supported?

The connector supports ITSM, CMDB, Knowledge Management, Change Management, and custom applications.

Does it work with ServiceNow scoped applications?

Yes. The integration can interact with scoped applications through ServiceNow's REST API and scripted APIs.

How are ServiceNow ACLs respected?

The connector operates under a dedicated ServiceNow user. All ACL and role restrictions for that user are enforced.

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.// Products

Power your ServiceNow integration with AI agents.

Agent Builder

Create AI agents that connect to ServiceNow with natural language — no code required.

Workflow Builder

Build multi-step workflows that automate actions across ServiceNow and other systems.

Agent Governance

Enforce permissions, audit trails, and compliance on every agent action in ServiceNow.

.// Get Started

Ready to connect ServiceNow?

Schedule a personalized demo to see how assistents’s AI agents integrate with ServiceNow for your organization.

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