PR-01Active
Conversational Agent
Understands employee intents, validates security context, routes requests to appropriate action
Automate internal support for IT tickets, HR policy questions, benefits inquiries, and onboarding tasks. Agents pull answers from internal wikis and escalate to the right team when needed.
IT and HR helpdesk teams drown in repetitive requests‚password resets, access provisioning, benefits enrollment, policy questions. Each interruption pulls teams away from strategic work. With hybrid and remote workforces, employees need support outside business hours. Backlogs grow, ticket resolution SLAs slip, and employee frustration mounts. Manual processes create inconsistent outcomes and compliance gaps.
assistents helpdesk agent integrates with Active Directory, Okta, Jira, Workday, and ServiceNow to handle identity and access requests instantly. Employees ask questions in natural language via chat or voice—the agent verifies identity, validates requests, executes actions, and confirms completion. Complex requests are escalated with full context. Analytics track request patterns and identify training opportunities.
Understands employee intents, validates security context, routes requests to appropriate action
Executes password resets, provisioning requests, policy lookups, and status checks in connected systems
Tracks helpdesk metrics, identifies repetitive requests, measures resolution time and satisfaction
Integrate the agent with your IAM, HRIS, ticketing platform, and knowledge base. Define permissions and action rules.
assistents learns your IT policies, HR benefits, access requirements, and compliance rules.
Launch agent on Slack, Teams, phone, or web. Employees submit requests 24/7. Agent verifies identity and intent.
For routine requests, the agent acts directly (reset password, send invite links). Complex cases escalate with context.
Track first-contact resolution, SLA compliance, and employee satisfaction. Retrain on edge cases.
5 steps deploy to production in weeks
Schedule a personalized demo to see how assistents’s AI agents can solve this challenge for your organization.