L1Enforced
Pre-response
Guardrails are checked before any agent reply leaves the line.
Configurable guardrails, TCPA compliance, call recording consent management, PII redaction, and complete audit trails. Every voice agent operates within the boundaries your organization sets.
Pre-response
Guardrails are checked before any agent reply leaves the line.
Mid-conversation
Topic, utterance, and consent rules run live as the call unfolds.
Post-call
Decisions, transcripts, and consent records are logged for audit.
Prevent off-topic discussions, filter inappropriate language, and define fallback responses when guardrails trigger.
Prevent agents from discussing off-limits subjects. Define allowed topics and enforce boundaries automatically.
Detect and respond gracefully to inappropriate language, profanity, or offensive content.
Adjust sensitivity per use case. Strict guardrails for financial services, relaxed for customer support.
Define what agents say when guardrails trigger. Smooth escalation paths instead of awkward silence.
TCPA-compliant calling hours, consent tracking, and opt-out processing built into every agent.
4 controls per-number frequency limits consent tracked end to end
Automatic PII redaction, configurable retention, end-to-end encryption, and data residency options.
Auto-mask SSN, credit cards, passport numbers, and other sensitive data in transcripts and logs.
AUTO-MASKConfigurable per-agent. Auto-delete call records, transcripts, and metadata after retention period.
AUTO-DELETEEncrypt audio and transcripts in transit and at rest. AES-256 encryption with key management.
AES-256Choose where call data is stored. EU, US, APAC, or on-premise options for regulatory compliance.
REGION-PINNEDFull call logs with decision history, real-time dashboards, violation alerts, and exportable compliance reports.
Full decision history: what was said, what guardrails were checked, and what actions were taken.
Dashboard view of all active calls. See guardrail violations as they happen.
Webhook alerts when guardrails trigger. Route to human review queues or compliance teams.
Export call logs, guardrail decisions, and consent records for audit and regulatory review.
Support for major regulatory frameworks and industry standards. Designed for financial services, healthcare, and contact center environments.
TCPA
Telephone Consumer Protection ActGDPR
General Data Protection RegulationCCPA
California Consumer Privacy ActHIPAA
Health Insurance Portability and Accountability Act, with BAAPCI-DSS
Payment Card Industry Data Security StandardSOC 2 Type II
Guardrails are evaluated before agent response, during conversation, and after call completion. Multi-layer protection with detailed decision logging.
3 checkpoints multi-layer protection detailed decision logging
Every organization has unique guardrail needs. Work with our team to design compliance rules, set thresholds, and integrate with your approval workflows.
Work with our team to define topic restrictions, utterance filters, and fallback responses specific to your business.
Schedule consultationExport call logs, transcripts, guardrail decisions, and consent records for regulatory or internal audit review.
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