SHEET 01Guardrails & ComplianceENTERPRISE

Enterprise voice AI with built-in safety and compliance.

Configurable guardrails, TCPA compliance, call recording consent management, PII redaction, and complete audit trails. Every voice agent operates within the boundaries your organization sets.

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  • TCPA Compliant
  • GDPR Ready
  • PII Redaction
  • Audit Trails
  • Consent Tracking
L1Enforced

Pre-response

Guardrails are checked before any agent reply leaves the line.

L2Enforced

Mid-conversation

Topic, utterance, and consent rules run live as the call unfolds.

L3Enforced

Post-call

Decisions, transcripts, and consent records are logged for audit.

SHEET 02Conversation GuardrailsGR-01..04

Keep agents on the right path

Prevent off-topic discussions, filter inappropriate language, and define fallback responses when guardrails trigger.

GR-01Active

Topic Restrictions

Prevent agents from discussing off-limits subjects. Define allowed topics and enforce boundaries automatically.

GR-02Active

Utterance Filtering

Detect and respond gracefully to inappropriate language, profanity, or offensive content.

GR-03Active

Threshold Tuning

Adjust sensitivity per use case. Strict guardrails for financial services, relaxed for customer support.

GR-04Active

Fallback Responses

Define what agents say when guardrails trigger. Smooth escalation paths instead of awkward silence.

SHEET 03Calling ComplianceREGISTER

Respect regulations and customer preferences

TCPA-compliant calling hours, consent tracking, and opt-out processing built into every agent.

Calling compliance registerEnforced
RefControlEnforcementState
TCPATCPA ComplianceRespect calling hours, do-not-call lists, and consent tracking. Automatic per-number frequency limits.Active
CRCCall Recording ConsentAutomatic disclosure at call start. Document consent for compliance reporting and audit trails.Active
OPTOpt-Out HandlingImmediate removal from calling campaigns. Manual or API-driven opt-out processing.Active
RATERate LimitingEnforce per-number, per-campaign, and per-day call limits. Prevent abuse and regulatory violations.Active

4 controls per-number frequency limits consent tracked end to end

SHEET 04Data ProtectionDP-01..04

Sensitive data stays secure

Automatic PII redaction, configurable retention, end-to-end encryption, and data residency options.

DP-01

PII Redaction

Auto-mask SSN, credit cards, passport numbers, and other sensitive data in transcripts and logs.

AUTO-MASK
DP-02

Data Retention Policies

Configurable per-agent. Auto-delete call records, transcripts, and metadata after retention period.

AUTO-DELETE
DP-03

End-to-End Encryption

Encrypt audio and transcripts in transit and at rest. AES-256 encryption with key management.

AES-256
DP-04

Data Residency

Choose where call data is stored. EU, US, APAC, or on-premise options for regulatory compliance.

REGION-PINNED
SHEET 05Audit & MonitoringAM-01..04

Complete visibility into every call

Full call logs with decision history, real-time dashboards, violation alerts, and exportable compliance reports.

AM-01Live

Complete Call Logs

Full decision history: what was said, what guardrails were checked, and what actions were taken.

AM-02Live

Real-Time Monitoring

Dashboard view of all active calls. See guardrail violations as they happen.

AM-03Live

Alert on Violations

Webhook alerts when guardrails trigger. Route to human review queues or compliance teams.

AM-04Live

Compliance Reporting

Export call logs, guardrail decisions, and consent records for audit and regulatory review.

SHEET 06Regulatory FrameworksALIGNED

Built for enterprise compliance

Support for major regulatory frameworks and industry standards. Designed for financial services, healthcare, and contact center environments.

REG-01

TCPA

Telephone Consumer Protection Act
Aligned
REG-02

GDPR

General Data Protection Regulation
Aligned
REG-03

CCPA

California Consumer Privacy Act
Aligned
REG-04

HIPAA

Health Insurance Portability and Accountability Act, with BAA
Aligned
REG-05

PCI-DSS

Payment Card Industry Data Security Standard
Aligned
REG-06

SOC 2 Type II

Aligned
SHEET 07How Guardrails WorkDEFENSE-IN-DEPTH

Defense in depth at every layer

Guardrails are evaluated before agent response, during conversation, and after call completion. Multi-layer protection with detailed decision logging.

Guardrail execution flowLive
CHK-01Pre-responseEvaluated before agent responseCHK-02In-conversationChecked during conversationCHK-03Post-callLogged after call completionEvery decision logged with full history

3 checkpoints multi-layer protection detailed decision logging

SHEET 08Get StartedSIGN-OFF

Need custom compliance requirements?

Every organization has unique guardrail needs. Work with our team to design compliance rules, set thresholds, and integrate with your approval workflows.

Talk to Compliance Team View Security & Trust
Scope
Guardrails & Compliance · Voice AI
Controls
TCPA · GDPR · PII redaction · audit trails
Contact
Compliance team · custom rules
Sheet
8 of 8 · Guardrails

Design custom guardrails

Work with our team to define topic restrictions, utterance filters, and fallback responses specific to your business.

Schedule consultation

Run compliance audits

Export call logs, transcripts, guardrail decisions, and consent records for regulatory or internal audit review.

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