Topic Restrictions
Prevent agents from discussing off-limits subjects. Define allowed topics and enforce boundaries automatically.
.// Guardrails & Compliance Enterprise Safety
Enterprise voice AI with built-in safety and compliance.
Configurable guardrails, TCPA compliance, call recording consent management, PII redaction, and complete audit trails. Every voice agent operates within the boundaries your organization sets.
- TCPA Compliant
- GDPR Ready
- PII Redaction
- Audit Trails
- Consent Tracking
.// Conversation Guardrails
Keep agents on the right path
Prevent off-topic discussions, filter inappropriate language, and define fallback responses when guardrails trigger.
Utterance Filtering
Detect and respond gracefully to inappropriate language, profanity, or offensive content.
Threshold Tuning
Adjust sensitivity per use case. Strict guardrails for financial services, relaxed for customer support.
Fallback Responses
Define what agents say when guardrails trigger. Smooth escalation paths instead of awkward silence.
.// Calling Compliance
Respect regulations and customer preferences
TCPA-compliant calling hours, consent tracking, and opt-out processing built into every agent.
TCPA Compliance
Respect calling hours, do-not-call lists, and consent tracking. Automatic per-number frequency limits.
Call Recording Consent
Automatic disclosure at call start. Document consent for compliance reporting and audit trails.
Opt-Out Handling
Immediate removal from calling campaigns. Manual or API-driven opt-out processing.
Rate Limiting
Enforce per-number, per-campaign, and per-day call limits. Prevent abuse and regulatory violations.
.// Data Protection
Sensitive data stays secure
Automatic PII redaction, configurable retention, end-to-end encryption, and data residency options.
PII Redaction
Auto-mask SSN, credit cards, passport numbers, and other sensitive data in transcripts and logs.
Data Retention Policies
Configurable per-agent. Auto-delete call records, transcripts, and metadata after retention period.
End-to-End Encryption
Encrypt audio and transcripts in transit and at rest. AES-256 encryption with key management.
Data Residency
Choose where call data is stored. EU, US, APAC, or on-premise options for regulatory compliance.
.// Audit & Monitoring
Complete visibility into every call
Full call logs with decision history, real-time dashboards, violation alerts, and exportable compliance reports.
Complete Call Logs
Full decision history: what was said, what guardrails were checked, and what actions were taken.
Real-Time Monitoring
Dashboard view of all active calls. See guardrail violations as they happen.
Alert on Violations
Webhook alerts when guardrails trigger. Route to human review queues or compliance teams.
Compliance Reporting
Export call logs, guardrail decisions, and consent records for audit and regulatory review.
.// Regulatory Frameworks
Built for enterprise compliance
Support for major regulatory frameworks and industry standards. Designed for financial services, healthcare, and contact center environments.
TCPA (Telephone Consumer Protection Act)GDPR (General Data Protection Regulation)CCPA (California Consumer Privacy Act)HIPAA (Health Insurance Portability and Accountability Act, with BAA)PCI-DSS (Payment Card Industry Data Security Standard)SOC 2 Type II
.// How Guardrails Work
Defense in depth at every layer
Guardrails are evaluated before agent response, during conversation, and after call completion. Multi-layer protection with detailed decision logging.
.// Get Started
Need custom compliance requirements?
Every organization has unique guardrail needs. Work with our team to design compliance rules, set thresholds, and integrate with your approval workflows.
Design custom guardrails
Work with our team to define topic restrictions, utterance filters, and fallback responses specific to your business.
Schedule consultationRun compliance audits
Export call logs, transcripts, guardrail decisions, and consent records for regulatory or internal audit review.
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