SHEET 01Voice WorkflowsEXECUTE

Spoken instructions. Governed actions.

Voice agents that don't just talk, they execute. Book appointments, update CRMs, trigger escalations, process payments, and route calls to humans, all during a live conversation with full audit trails. Every decision is traceable. Every action is governed.

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  • Book appointments
  • Update CRMs
  • Process payments
  • Trigger workflows
  • Transfer to humans
300+Tools ready to invoke during a live call
10,000+Concurrent calls per outbound campaign
100%Actions permission-checked and logged
100+Languages handled by voice agents
SHEET 02What Voice Agents Can Do During a CallACT-01..06

From spoken words to real-world actions.

Voice agents execute workflows in real time. Every call is an opportunity to book, update, process, or escalate. The Governance layer ensures every action is authorized, logged, and auditable.

ACT-01

Book Appointments

Query calendar availability and schedule meetings via Cal.com, Calendly, or custom APIs. Agents check real-time slots and confirm bookings instantly.

Governed
ACT-02

Transfer to Humans

Intelligent routing to the right department or agent when AI isn't enough. Agents decide when to escalate based on call context.

Governed
ACT-03

Update CRM Records

Create leads, update deal stages, log call notes in Salesforce, HubSpot, Zoho, or any CRM. Every action captured automatically.

Governed
ACT-04

Trigger Workflows

Launch multi-step automations in Zapier, Make.com, n8n during the call. Agents invoke complex business processes in real time.

Governed
ACT-05

Process Payments

Collect payment information securely and process transactions during calls. Full PCI compliance and encryption built-in.

Governed
ACT-06

Send Follow-ups

Automatically send SMS, WhatsApp, or email confirmations after call actions. Post-call sequences triggered by agent decisions.

Governed
SHEET 03The Voice Workflow PipelineFLOW

Caller speaks. ASR transcribes. LLM understands. Tools execute. Result spoken back.

The entire workflow happens in milliseconds. Caller speaks a request. Speech recognition captures intent. The LLM determines which tools and CRM records are needed. The Action Engine invokes APIs, processes requests, and returns results. The voice engine speaks the confirmation back to the caller. Every step is logged. Every decision is traceable. Post-call webhooks fire automatically, triggering downstream workflows and analytics.

Spoken request to spoken confirmationLive
01Caller speaks

A request is spoken during the live call.

02ASR transcribes

Speech recognition captures intent in milliseconds.

03LLM understands

Determines which tools and CRM records are needed.

04Tools execute

The Action Engine invokes APIs and returns results.

05Result spoken back

The voice engine speaks the confirmation to the caller.

5 stages milliseconds end to end every step logged

ASR inputSpeech to textintentLLM intentTools + recordsinvokeAPI executionAction EnginespeechSpoken responseConfirmation
SHEET 04Call LifecyclePH-01..03

Pre-call context. During-call execution. Post-call automation.

PH-01

Pre-Call

Caller identification, CRM lookup, context loading, personalized greeting. Agents start conversations with full customer history and intent signals.

PH-02

During Call

Real-time API calls, knowledge base queries, appointment booking, call transfer, DTMF input processing. Every decision is traceable and governed.

PH-03

Post-Call

Transcripts, recordings, AI summaries, webhook delivery, CRM updates, analytics extraction. Full audit trail for compliance and optimization.

SHEET 05Execution GuaranteeGOVERNED

Every action is permission-checked and logged.

Before any tool is invoked, the Governance layer validates the action against policies, cost budgets, and user permissions. Once approved, the tool is executed with full error handling and retry logic. If an action fails, the agent intelligently decides whether to retry, escalate to a human, or offer an alternative. Every outcome is recorded in the audit trail for compliance, debugging, and analytics.

CHK-01

Permission check

The action is validated against user permissions before any tool runs.

CHK-02

Cost validation

Cost budgets are checked so spend stays inside policy.

CHK-03

Action approval

Approved tools execute with full error handling and retry logic.

CHK-04

Audit logging

Every outcome is recorded for compliance, debugging, and analytics.

  • Retry with error handling and retry logic
  • Escalate to a human
  • Offer an alternative
SHEET 06Built-in Integrations300+ TOOLS

300+ tools ready to invoke. Custom APIs supported.

Pre-configured connectors to the world's largest telephony, LLM, voice, CRM, scheduling, and automation platforms. Or connect your custom APIs with webhooks and OAuth. Every integration inherits the same governance, logging, and retry logic. Voice agents can invoke any tool in your stack during a live call.

Categories 6Library 300+ toolsCustom Webhooks & OAuth
CategoryPre-configured connectors
TelephonyTwilio, Plivo, Exotel, SIP Trunks, custom carriers
LLMsOpenAI, Anthropic, Azure, self-hosted, Llama, Mistral
VoiceElevenLabs, Cartesia, Deepgram, Azure TTS, custom TTS
SchedulingCal.com, Calendly, Acuity, custom APIs
CRMsSalesforce, HubSpot, Zoho, Pipedrive, custom systems
AutomationZapier, Make.com, n8n, custom webhooks

300+ pre-built connectors. Connect custom APIs with webhooks and OAuth. Browse integrations →

SHEET 07How Voice Workflows WorkSTAGES

Listen. Understand. Execute. Confirm.

Each call flows through four stages. The agent listens to the caller and loads context. The LLM understands intent and determines actions. Tools are executed with governance approval. Results are confirmed back to the caller.

Listen to confirm pipelineLive
01Listen

Voice agent answers call with real-time speech recognition. Context Engine loads customer history, intent signals, and available actions.

02Understand

LLM analyzes caller intent and determines which tools and workflows are required. Governance layer validates all planned actions before execution.

03Execute

Agent invokes APIs, checks calendars, updates CRMs, processes payments — all during the call. Every action is permission-checked and logged.

04Confirm

Results are spoken back to caller in natural language. Agent confirms understanding and offers next steps or escalation.

4 stages governance approval before execution confirmed back to the caller

SHEET 08Batch Calling CampaignsFAN-OUT

Enterprise-scale outbound at the speed of APIs.

Launch voice campaigns to thousands of contacts concurrently. Upload contact lists, configure workflows, set scheduling preferences by timezone, and monitor real-time analytics. Agents automatically retry failed calls with exponential backoff. Schedule campaigns to run at specific times or continuously. Every call generates a full audit trail, recording outcomes, actions taken, and reasons for escalations. Perfect for appointment setting, follow-ups, surveys, debt collection, emergency notifications, and customer engagement at scale.

Contact listUpload + scheduleQueueTimezone awareAgent · call 001Agent · call 002Agent · call 003
10,000+Concurrent Calls. Launch enterprise outbound campaigns at massive scale
Auto-RetryFailed Calls. Intelligent retry logic with configurable backoff
TimezoneScheduling. Schedule campaigns by timezone and contact preferences
Real-timeAnalytics. Live dashboards showing connect rates, actions completed, outcomes
SHEET 09Monitoring & ComplianceOBSERVABLE

Real-time dashboards. Audit trails for governance.

Watch voice campaigns and inbound calls execute in real time. See live metrics: calls connected, actions completed, escalations triggered, payment transactions processed. Access complete call recordings, transcripts, AI reasoning, tool invocations, and CRM updates. Every interaction is queryable and exportable for compliance, quality assurance, and performance optimization. Integration with your SIEM or data warehouse for enterprise-grade observability.

Live call telemetryStreaming
Calls connectedActions completedEscalations triggeredPayment transactions processed
Captured per interaction
  • Complete call recordings
  • Transcripts
  • AI reasoning
  • Tool invocations
  • CRM updates

Queryable and exportable SIEM or data warehouse integration

SHEET 10Enterprise FeaturesSEC-01..06

Security, scale, and compliance built in.

SEC-01

PCI DSS Compliance

Payment processing complies with PCI DSS Level 1. Sensitive data is tokenized and never logged. Full encryption in transit and at rest.

SEC-02

Call Recording & Retention

Automatic recording and transcription of all calls. Configurable retention policies. GDPR-compliant deletion workflows.

SEC-03

Intelligent Escalation

Agents detect when to escalate to a human. Warm transfers preserve context. Callback queuing when no agents available.

SEC-04

Fraud Detection

Built-in anomaly detection flags suspicious patterns. Voice authentication options. Rate limiting and DDoS protection.

SEC-05

Multi-language Support

Voice agents handle calls in 100+ languages. Real-time translation for CRM notes and transcripts. Accent-adaptive ASR.

SEC-06

IVR Integration

Seamlessly route from traditional IVR systems to AI agents. DTMF input processing. Legacy system compatibility.

SHEET 11Sign-offREADY

From spoken words to governed actions.

Let voice agents handle 80% of inbound calls. Reduce contact center costs by 40%. Process bookings, payments, and CRM updates in real time. Every call is an opportunity to deliver, improve, and scale your business.

Request a demo Back to product
Surface
Voice agents · Live calls
Library
300+ tools · Webhooks & OAuth
Governance
Permission-checked · Full audit trails
Sheet
11 of 11 · Voice Workflows

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