Book Appointments
Query calendar availability and schedule meetings via Cal.com, Calendly, or custom APIs. Agents check real-time slots and confirm bookings instantly.
.// Voice Workflows
Spoken instructions. Governed actions.
Voice agents that don't just talk — they execute. Book appointments, update CRMs, trigger escalations, process payments, and route calls to humans — all during a live conversation with full audit trails. Every decision is traceable. Every action is governed.
.// What Voice Agents Can Do During a Call
From spoken words to real-world actions.
Voice agents execute workflows in real time. Every call is an opportunity to book, update, process, or escalate. The Governance layer ensures every action is authorized, logged, and auditable. Learn how voice agents stay safe and compliant with the governance framework.
Transfer to Humans
Intelligent routing to the right department or agent when AI isn't enough. Agents decide when to escalate based on call context.
Update CRM Records
Create leads, update deal stages, log call notes in Salesforce, HubSpot, Zoho, or any CRM. Every action captured automatically.
Trigger Workflows
Launch multi-step automations in Zapier, Make.com, n8n during the call. Agents invoke complex business processes in real time.
Process Payments
Collect payment information securely and process transactions during calls. Full PCI compliance and encryption built-in.
Send Follow-ups
Automatically send SMS, WhatsApp, or email confirmations after call actions. Post-call sequences triggered by agent decisions.
.// The Voice Workflow Pipeline
Caller speaks → ASR transcribes → LLM understands → Tools execute → Result spoken back.
The entire workflow happens in milliseconds. Caller speaks a request. Speech recognition captures intent. The LLM determines which tools and CRM records are needed. The Action Engine invokes APIs, processes requests, and returns results. The voice engine speaks the confirmation back to the caller. Every step is logged. Every decision is traceable. Post-call webhooks fire automatically, triggering downstream workflows and analytics.
.// Call Lifecycle
Pre-call context. During-call execution. Post-call automation.
Pre-Call: Caller identification, CRM lookup, context loading, personalized greeting. Agents start conversations with full customer history and intent signals.
During Call: Real-time API calls, knowledge base queries, appointment booking, call transfer, DTMF input processing. Every decision is traceable and governed.
Post-Call: Transcripts, recordings, AI summaries, webhook delivery, CRM updates, analytics extraction. Full audit trail for compliance and optimization.
.// Execution Guarantee
Every action is permission-checked and logged.
Before any tool is invoked, the Governance layer validates the action against policies, cost budgets, and user permissions. Once approved, the tool is executed with full error handling and retry logic. If an action fails, the agent intelligently decides whether to retry, escalate to a human, or offer an alternative. Every outcome is recorded in the audit trail for compliance, debugging, and analytics.
.// Built-in Integrations
300+ tools ready to invoke. Custom APIs supported.
Pre-configured connectors to the world's largest telephony, LLM, voice, CRM, scheduling, and automation platforms. Or connect your custom APIs with webhooks and OAuth. Every integration inherits the same governance, logging, and retry logic. Voice agents can invoke any tool in your stack during a live call.
Telephony: Twilio, Plivo, Exotel, SIP Trunks, custom carriers
LLMs: OpenAI, Anthropic, Azure, self-hosted, Llama, Mistral
Voice: ElevenLabs, Cartesia, Deepgram, Azure TTS, custom TTS
Scheduling: Cal.com, Calendly, Acuity, custom APIs
CRMs: Salesforce, HubSpot, Zoho, Pipedrive, custom systems
Automation: Zapier, Make.com, n8n, custom webhooks
.// How Voice Workflows Work
Listen. Understand. Execute. Confirm.
Each call flows through four stages. The agent listens to the caller and loads context. The LLM understands intent and determines actions. Tools are executed with governance approval. Results are confirmed back to the caller. See how this integrates with the full agent architecture.
Listen: Voice agent answers call with real-time speech recognition. Context Engine loads customer history, intent signals, and available actions.
Understand: LLM analyzes caller intent and determines which tools and workflows are required. Governance layer validates all planned actions before execution.
Execute: Agent invokes APIs, checks calendars, updates CRMs, processes payments — all during the call. Every action is permission-checked and logged.
Confirm: Results are spoken back to caller in natural language. Agent confirms understanding and offers next steps or escalation.
.// Batch Calling Campaigns
Enterprise-scale outbound at the speed of APIs.
Launch voice campaigns to thousands of contacts concurrently. Upload contact lists, configure workflows, set scheduling preferences by timezone, and monitor real-time analytics. Agents automatically retry failed calls with exponential backoff. Schedule campaigns to run at specific times or continuously. Every call generates a full audit trail, recording outcomes, actions taken, and reasons for escalations. Perfect for appointment setting, follow-ups, surveys, debt collection, emergency notifications, and customer engagement at scale.
10,000+
Concurrent Calls
Launch enterprise outbound campaigns at massive scale
Auto-Retry
Failed Calls
Intelligent retry logic with configurable backoff
Timezone
Scheduling
Schedule campaigns by timezone and contact preferences
Real-time
Analytics
Live dashboards showing connect rates, actions completed, outcomes
.// Monitoring & Compliance
Real-time dashboards. Audit trails for governance.
Watch voice campaigns and inbound calls execute in real time. See live metrics: calls connected, actions completed, escalations triggered, payment transactions processed. Access complete call recordings, transcripts, AI reasoning, tool invocations, and CRM updates. Every interaction is queryable and exportable for compliance, quality assurance, and performance optimization. Integration with your SIEM or data warehouse for enterprise-grade observability.
.// Enterprise Features
Security, scale, and compliance built in.
PCI DSS Compliance
Payment processing complies with PCI DSS Level 1. Sensitive data is tokenized and never logged. Full encryption in transit and at rest.
Call Recording & Retention
Automatic recording and transcription of all calls. Configurable retention policies. GDPR-compliant deletion workflows.
Intelligent Escalation
Agents detect when to escalate to a human. Warm transfers preserve context. Callback queuing when no agents available.
Fraud Detection
Built-in anomaly detection flags suspicious patterns. Voice authentication options. Rate limiting and DDoS protection.
Multi-language Support
Voice agents handle calls in 100+ languages. Real-time translation for CRM notes and transcripts. Accent-adaptive ASR.
IVR Integration
Seamlessly route from traditional IVR systems to AI agents. DTMF input processing. Legacy system compatibility.
.// Get Started
From spoken words to governed actions.
Let voice agents handle 80% of inbound calls. Reduce contact center costs by 40%. Process bookings, payments, and CRM updates in real time. Every call is an opportunity to deliver, improve, and scale your business.
See a live voice demo
Watch a real voice agent handle inbound calls, execute workflows, and escalate to humans with full context preservation.
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See how voice agents connect to your entire tech stack. CRMs, calendars, payment systems, ticketing, and custom APIs.
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