PR-01Active
Voice Agent
Answers phone inquiries, retrieves order and tracking status from multiple systems, handles exceptions
Customers call and get real-time updates on shipments, delivery windows, and returns — no hold queues, no transfers. Voice agents pull live data from your OMS and logistics platforms.
E-commerce and fulfillment centers field thousands of “Where’s my order?” inquiries daily. Customers don’t have tracking info or don’t know where to find it. Support teams search carrier APIs, process refund claims, and handle angry customers. High inquiry volume delays response to legitimate issues. Lack of proactive updates forces customers to call repeatedly. In logistics, order status visibility is poor across multiple carriers and warehouses.
assistents order tracking agent integrates with your fulfillment system, ERP, and carrier APIs (FedEx, UPS, DHL) to provide real-time shipment status. Customers call a toll-free number or text their order number; the agent instantly retrieves tracking info, estimated delivery, and exceptions. For delays, the agent proactively SMS updates and offers help (reroute, hold, refund). Integration with CRM prevents duplicate inquiries.
Answers phone inquiries, retrieves order and tracking status from multiple systems, handles exceptions
Sends proactive shipment alerts, delivery windows, exception notices, and proactive resolutions
Queries fulfillment and carrier APIs, updates customer record, flags long delays for escalation
Customer calls or texts order number. Agent immediately retrieves order from fulfillment system.
Agent queries FedEx, UPS, or DHL API for real-time tracking. Combines warehouse and carrier data.
Agent shares current status, expected delivery date, and any exceptions. Answers follow-up questions.
For delays or exceptions, agent proactively offers solutions: reroute, hold, refund. Escalates if needed.
For all orders, agent sends SMS updates at key milestones (shipped, out for delivery, delivered).
5 steps deploy to production in weeks
Schedule a personalized demo to see how assistents’s AI agents can solve this challenge for your organization.