SHEET 01Communications IntegrationTW

Twilio Integration

Connect Twilio for SMS, voice calls, WhatsApp messaging, and communication workflow triggers.

Get a demo All integrations
  • Communications
  • < 5 min setup
  • Bidirectional, Real-time
  • SOC 2
  • GDPR
  • HIPAA
TwilioSOURCEDataSYNCAgentGOVERNEDActionsOUT
5Event triggers
5Agent actions
4Data types synced
< 5 minTime to connect
SHEET 02Triggers & ActionsI/O

What you can automate with Twilio

Connect Twilio events to AI agent workflows with pre-built triggers and actions.

IN → Triggers5 events
  • TRG-01

    SMS Received

    Fires when an inbound SMS message is received.

  • TRG-02

    Call Completed

    Triggers when a voice call ends.

  • TRG-03

    WhatsApp Message Received

    Fires when a WhatsApp message arrives.

  • TRG-04

    Call Recording Ready

    Triggers when a call recording is available.

  • TRG-05

    Delivery Status Updated

    Fires when an SMS delivery status changes.

Actions → OUT5 actions
  • ACT-01

    Send SMS

    Sends an SMS message to a phone number.

  • ACT-02

    Make Call

    Initiates an outbound voice call.

  • ACT-03

    Send WhatsApp Message

    Sends a message via WhatsApp Business API.

  • ACT-04

    Create Conference

    Sets up a conference call with multiple participants.

  • ACT-05

    Send Verification Code

    Dispatches a verification code via SMS or voice.

SHEET 03Data SyncedBIDIRECTIONAL

Data types available through this integration

Twilio sync schemaBidirectional, Real-time
DS-01Messages
DS-02Call Logs
DS-03Recordings
DS-04Delivery Reports
SHEET 04Use CasesFIELD

How enterprises use Twilio with assistents

UC-01Live

Omnichannel Customer Engagement

Agents communicate with customers via SMS, voice, and WhatsApp from a unified interface.

UC-02Live

Appointment Reminders

Automate appointment confirmations and reminders via SMS and WhatsApp.

UC-03Live

Voice AI Integration

Connect Twilio voice calls with assistents Voice AI agents for real-time conversation.

SHEET 05Specification NotesFAQ

Questions about the Twilio integration

Does this support Twilio Flex?

Yes. The connector integrates with Twilio Flex for contact center scenarios alongside standard Twilio APIs.

Can agents handle inbound voice calls?

Yes. Agents can receive and respond to inbound calls using Twilio's programmable voice with TwiML.

Are international numbers supported?

Yes. The integration supports sending and receiving messages and calls to/from international numbers.

SHEET 06Related IntegrationsLINKED

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INT-01

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INT-02

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INT-03

Freshdesk

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INT-04

Zendesk

Integrate Zendesk Support for ticket management, customer conversations, and knowledge base sync.

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SHEET 07ProductsPRD-01..03

Power your Twilio integration with AI agents

PRD-01

Agent Builder

Create AI agents that connect to Twilio with natural language — no code required.

Learn more
PRD-02

Workflow Builder

Build multi-step workflows that automate actions across Twilio and other systems.

Learn more
PRD-03

Agent Governance

Enforce permissions, audit trails, and compliance on every agent action in Twilio.

Learn more
SHEET 08Sign-offREADY

Ready to connect Twilio?

Schedule a personalized demo to see how assistents’s AI agents integrate with Twilio for your organization.

Get a demo Explore platform
Connector
Twilio
Category
Communications
Sync
Bidirectional, Real-time
Setup
< 5 min
Compliance
SOC 2 · GDPR · HIPAA