UC-01Live
Omnichannel Customer Engagement
Agents communicate with customers via SMS, voice, and WhatsApp from a unified interface.
Connect Twilio for SMS, voice calls, WhatsApp messaging, and communication workflow triggers.
Connect Twilio events to AI agent workflows with pre-built triggers and actions.
Fires when an inbound SMS message is received.
Triggers when a voice call ends.
Fires when a WhatsApp message arrives.
Triggers when a call recording is available.
Fires when an SMS delivery status changes.
Sends an SMS message to a phone number.
Initiates an outbound voice call.
Sends a message via WhatsApp Business API.
Sets up a conference call with multiple participants.
Dispatches a verification code via SMS or voice.
Agents communicate with customers via SMS, voice, and WhatsApp from a unified interface.
Automate appointment confirmations and reminders via SMS and WhatsApp.
Connect Twilio voice calls with assistents Voice AI agents for real-time conversation.
Yes. The connector integrates with Twilio Flex for contact center scenarios alongside standard Twilio APIs.
Yes. Agents can receive and respond to inbound calls using Twilio's programmable voice with TwiML.
Yes. The integration supports sending and receiving messages and calls to/from international numbers.
Create AI agents that connect to Twilio with natural language — no code required.
Learn moreBuild multi-step workflows that automate actions across Twilio and other systems.
Learn moreEnforce permissions, audit trails, and compliance on every agent action in Twilio.
Learn moreSchedule a personalized demo to see how assistents’s AI agents integrate with Twilio for your organization.