Aassistents.ai
Schedule a Demo

Twilio Integration

Connect Twilio for SMS, voice calls, WhatsApp messaging, and communication workflow triggers.

Get a DemoAll Integrations
Communications< 5 min setupBidirectional, Real-timeSOC 2GDPRHIPAA
.// Triggers & Actions

What you can automate with Twilio.

Connect Twilio events to AI agent workflows with pre-built triggers and actions.

Triggers
SMS Received
Fires when an inbound SMS message is received.
Call Completed
Triggers when a voice call ends.
WhatsApp Message Received
Fires when a WhatsApp message arrives.
Call Recording Ready
Triggers when a call recording is available.
Delivery Status Updated
Fires when an SMS delivery status changes.
Actions
Send SMS
Sends an SMS message to a phone number.
Make Call
Initiates an outbound voice call.
Send WhatsApp Message
Sends a message via WhatsApp Business API.
Create Conference
Sets up a conference call with multiple participants.
Send Verification Code
Dispatches a verification code via SMS or voice.
.// Data Synced

Data types available through this integration.

Messages
Call Logs
Recordings
Delivery Reports
.// Use Cases

How enterprises use Twilio with assistents.

Omnichannel Customer Engagement

Agents communicate with customers via SMS, voice, and WhatsApp from a unified interface.

Appointment Reminders

Automate appointment confirmations and reminders via SMS and WhatsApp.

Voice AI Integration

Connect Twilio voice calls with assistents Voice AI agents for real-time conversation.

.// FAQ

Frequently asked questions.

Does this support Twilio Flex?

Yes. The connector integrates with Twilio Flex for contact center scenarios alongside standard Twilio APIs.

Can agents handle inbound voice calls?

Yes. Agents can receive and respond to inbound calls using Twilio's programmable voice with TwiML.

Are international numbers supported?

Yes. The integration supports sending and receiving messages and calls to/from international numbers.

.// Related Integrations

Explore more integrations.

Slack

Integrate Slack for messaging, notifications, commands, and workflow triggers within channels.

Collaboration

Microsoft Teams

Connect Microsoft Teams for messaging, meetings, notifications, and bot-based interactions.

Collaboration

Freshdesk

Connect Freshdesk for ticket management, customer interactions, and support analytics.

Support & Service

Zendesk

Integrate Zendesk Support for ticket management, customer conversations, and knowledge base sync.

Support & Service
.// Products

Power your Twilio integration with AI agents.

Agent Builder

Create AI agents that connect to Twilio with natural language — no code required.

Workflow Builder

Build multi-step workflows that automate actions across Twilio and other systems.

Agent Governance

Enforce permissions, audit trails, and compliance on every agent action in Twilio.

.// Get Started

Ready to connect Twilio?

Schedule a personalized demo to see how assistents’s AI agents integrate with Twilio for your organization.

Get a DemoExplore Platform