PR-01Active
Voice Agent
Answers calls in 14+ languages, detects and adapts to customer language, provides banking services
Serve customers in 30+ languages with voice agents that handle balance inquiries, transaction disputes, card activations, and branch routing — with full PCI-DSS compliance.
Banks and fintech firms serve multilingual customer bases but lack support in 10+ languages. Hiring multilingual agents is expensive; turnover is high. International call centers have high latency and quality variance. Compliance and regulatory requirements vary by region and language. Customers switch banks when they can’t get support in their native language. Voice authentication (biometric, voice-based security) is language-dependent and hard to scale.
assistents multilingual voice banking agent serves customers globally in their preferred language. Customers call a single toll-free number worldwide. The agent detects customer language automatically, applies local regulatory rules (GDPR, CCPA, regional banking standards), handles account inquiries, transfers, card blocks, and dispute claims. Real-time translation and cultural adaptation ensure accuracy and compliance. Integration with core banking systems (Temenos, FIS, Finastra) provides secure access to account data.
Answers calls in 14+ languages, detects and adapts to customer language, provides banking services
Ensures natural, empathetic tone in each language. Explains complex financial terms clearly.
Applies local regulatory rules, ensures secure authentication, tracks language-specific audit trails
Customer calls single toll-free number. Agent detects language from phone number, account, or initial greeting.
Agent verifies identity using account number, answers security questions, and confirms intent.
Agent accesses account balance, recent transactions, interest rates. Handles transfers, card services, disputes.
Agent explains exchange rates, helps with international transfers, provides currency conversion.
All interactions logged in audit trail. Language-specific documentation captured for compliance.
5 steps deploy to production in weeks
Schedule a personalized demo to see how assistents’s AI agents can solve this challenge for your organization.