SHEET 01Use CaseMultilingual Voice Banking

Deliver voice banking services in 14+ languages via intelligent AI agents

Serve customers in 30+ languages with voice agents that handle balance inquiries, transaction disputes, card activations, and branch routing — with full PCI-DSS compliance.

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  • Financial Services
  • Customer Support
  • Voice AI
  • Conversational Agents
14+languages supported on single platform
68%of customers prefer native-language support
4.7/5customer satisfaction in non-English languages
40%reduction in international headcount needs
SHEET 02The ChallengePROBLEM

The multilingual voice banking challenge

Banks and fintech firms serve multilingual customer bases but lack support in 10+ languages. Hiring multilingual agents is expensive; turnover is high. International call centers have high latency and quality variance. Compliance and regulatory requirements vary by region and language. Customers switch banks when they can’t get support in their native language. Voice authentication (biometric, voice-based security) is language-dependent and hard to scale.

SHEET 03The SolutionASSEMBLY

How assistents automates multilingual voice banking

assistents multilingual voice banking agent serves customers globally in their preferred language. Customers call a single toll-free number worldwide. The agent detects customer language automatically, applies local regulatory rules (GDPR, CCPA, regional banking standards), handles account inquiries, transfers, card blocks, and dispute claims. Real-time translation and cultural adaptation ensure accuracy and compliance. Integration with core banking systems (Temenos, FIS, Finastra) provides secure access to account data.

PR-01Active

Voice Agent

Answers calls in 14+ languages, detects and adapts to customer language, provides banking services

PR-02Active

Conversational Agent

Ensures natural, empathetic tone in each language. Explains complex financial terms clearly.

PR-03Active

Compliance Agent

Applies local regulatory rules, ensures secure authentication, tracks language-specific audit trails

SHEET 04How It WorksPIPELINE

How multilingual voice banking agents work

Deployment sequenceActive
  1. STEP 01Call routing

    Customer calls single toll-free number. Agent detects language from phone number, account, or initial greeting.

  2. STEP 02Authenticate

    Agent verifies identity using account number, answers security questions, and confirms intent.

  3. STEP 03Provide banking services

    Agent accesses account balance, recent transactions, interest rates. Handles transfers, card services, disputes.

  4. STEP 04Manage multi-currency

    Agent explains exchange rates, helps with international transfers, provides currency conversion.

  5. STEP 05Document & comply

    All interactions logged in audit trail. Language-specific documentation captured for compliance.

5 steps deploy to production in weeks

SHEET 05Measurable OutcomesMEASURED

Measurable multilingual voice banking outcomes

14+languages supported on single platform
68%of customers prefer native-language support
4.7/5customer satisfaction in non-English languages
40%reduction in international headcount needs
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SHEET 08Sign-offREADY

Ready to see this in action?

Schedule a personalized demo to see how assistents’s AI agents can solve this challenge for your organization.

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Stage
Discovery to production · 4 weeks
Deployment
Cloud · On-premise · Hybrid
Governance
Audit trail on every action
Sheet
8 of 8 · Use Case